Collector

OBJECTIVE 

We are looking for someone to join our team in the office in Craiova as a Collector.

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone and email. 

PRIMARY JOB DUTIES 

1. Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction 
2. Work accounts assigned efficiently by meeting productivity and activity goals as assigned 
3. Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way
4. Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required 
5. Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed 

SECONDARY JOB DUTIES 

• Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected  

• Maintain confidentiality of both internal and external party information 

• Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients 

• Maintain organized electronic file storage of documents and emails  

• Interface with Client-Facing departments to help identify and meet client needs 

• Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone

• Foster effective communication and collaboration between countries and cultures within all regions 

• Assist in Operational project work as required 

• Act as backup to other members of the Operational Departments 

• Maintain a high level of professionalism and confidentiality with all information entrusted with 

WORK HOURS 

09:00-18:00 EEST (Romania time)

EEO STATEMENT 

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Qualifications

COMPETENCIES 

• Strong computer skills in various systems, especially Microsoft Office 

• Time management and organization skills 

• Proficient communication and comprehension skills, including professional written and telephone communication 

• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients 

• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation  

• Basic mathematical skills 

• Basic telephone and calculator skills 

FLUENCY 

This position requires fluency in the English language. Fluency in other languages may be required based on location, client, department, or project.