Collector

OBJECTIVE 

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors. 

PRIMARY JOB DUTIES 

1. Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction 
2. Work accounts assigned efficiently by meeting productivity and activity goals as assigned 
3. Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently  
4. Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required 
5. Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed 

WORK HOURS 

16:00-00:50 Romania time

EEO STATEMENT 

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Qualifications

COMPETENCIES 

• Strong computer skills in various systems, especially Microsoft Office 

• Native/ fluent in English (spoken and written)

• Experience in customer support/ call center;

• Experience with an automated telephone dialing system and collections database;

• Time management and organization skills 

• Proficient communication and comprehension skills, including professional written and telephone communication 

• Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients 

• Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation