Collections Specialist

Collections Specialist – Accounts Receivable

Position Overview

We are seeking a detail-oriented and results-drivenCollections Specialist to support accounts receivable operations, customer account management, and collections activities.

This position will be responsible for managing a portfolio of customer accounts, monitoring outstanding receivables, resolving payment discrepancies, and coordinating collection efforts to improve cash flow and reduce past-due balances.

The ideal candidate will have a strong understanding of accounts receivable processes, hands-on experience withSAP Accounts Receivable (AR), and excellent communication and analytical skills.

Position Details

• Job Title: Collections Specialist – Accounts Receivable

• Location: Greenville, SC

• Employment Type: Temporary to Permanent

• Experience Level: Entry to Intermediate (2+ years)

• Schedule: Monday – Friday, 8:00 AM – 4:30 PM

• Work Arrangement: Hybrid

  • Monday & Friday: Remote

  • Tuesday, Wednesday & Thursday: Onsite

• Required System Experience: SAP Accounts Receivable (AR)

Key Responsibilities

Accounts Receivable & Collections Management

• Manage an assigned portfolio of customer accounts, monitoring outstanding receivables and prioritizing collection activities.

• Review accounts receivable aging reports to identify overdue balances, payment trends, and potential collection issues.

• Develop and execute weekly customer outreach plans to follow up on outstanding balances.

• Document collection activities, customer communications, and account status updates.

• Work toward established collection objectives while maintaining positive customer relationships.

• Identify opportunities to improve collections performance and reduce outstanding receivables.

Account Reconciliation & Payment Resolution

• Perform accounts receivable reconciliations to ensure accuracy of customer account balances.

• Research and resolve payment discrepancies, short payments, and outstanding account issues.

• Investigate and process customer disputes involving:

  • Short payments

  • Chargebacks

  • Credit memos

  • Payment application issues

  • Outstanding invoices

• Prepare and review customer account statements.

• Support credit hold and release activities in accordance with established procedures.

• Execute collection follow-up activities, including dunning notices and customer payment reminders.

• Evaluate delinquent accounts and provide recommendations regarding potential bad debt.

Account Analysis & Problem Resolution

• Analyze customer accounts to identify payment trends, recurring issues, and root causes of delinquent balances.

• Investigate account discrepancies and recommend appropriate corrective actions.

• Identify opportunities to improve accounts receivable processes and collection outcomes.

• Work proactively to resolve outstanding issues and prevent recurring payment delays.

• Negotiate account resolutions within established guidelines and levels of authority.

Customer Communication & Cross-Functional Collaboration

• Communicate professionally with customers regarding outstanding balances, payment inquiries, and account discrepancies.

• Partner with internal departments to research and resolve customer account issues.

• Coordinate with cross-functional teams to address billing, payment, and collections concerns.

• Provide regular updates regarding collection progress, account status, and unresolved issues.

• Maintain accurate documentation of customer interactions and collection activities.

• Build and maintain productive relationships with internal stakeholders and external customers.

Required Qualifications

Education

• High school diploma or GED required.

Professional Experience

• Minimum 2 years of Accounts Receivable experience.

• Foundational understanding of accounts receivable processes, including:

  • Invoicing

  • AR aging

  • Cash application

  • Account reconciliations

  • Payment processing

• Hands-on experience with SAP Accounts Receivable (AR) required.

• Experience researching and resolving customer payment discrepancies.

• Ability to manage multiple customer accounts and prioritize collection activities.

• Strong written and verbal communication skills.

• Ability to work independently and collaboratively within a team environment.

Technical Skills

• SAP Accounts Receivable (Required)

• Microsoft Excel – Basic to Intermediate

• Accounts Receivable Management

• Customer Account Reconciliations

• AR Aging Reports

• Cash Application

• Credit Holds and Releases

• Collections and Payment Follow-Up

• Customer Dispute Resolution

• Credit Memos and Chargebacks

• Account Analysis and Reporting

Preferred Qualifications

• 1+ year of credit and collections experience.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.

• Equivalent combination of education and relevant professional experience.

• Intermediate Microsoft Excel capabilities, including:

  • Pivot tables

  • Data analysis

  • Spreadsheet reporting

• Experience managing a portfolio of commercial or business-to-business customer accounts.

• Experience identifying collection trends and improving accounts receivable processes.

Core Competencies

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Effective organizational and time management skills.

• Strong customer service and relationship management abilities.

• Professional written and verbal communication.

• Ability to prioritize tasks and manage competing deadlines.

• Strong follow-up and account resolution skills.

• Ability to work independently with minimal supervision.

• Effective cross-functional collaboration.

• Sound judgment and negotiation skills.

• Results-oriented approach to collections and account management.