| At least 5 years of hands-on experience with IBM TM1 / IBM Planning Analytics, including production or application support responsibilities. |
| • Experience in Planning Analytics Workspace (PAW) & Planning Analytics for Excel (PAFE) is must. |
| • Strong knowledge of TM1 cubes, dimensions, hierarchies, rules, feeders, TurboIntegrator processes, chores, security and application administration. |
| • Demonstrated experience in Level 2/3 support, incident investigation, troubleshooting, service restoration and root cause analysis. |
| • Working knowledge of ITSM components and practices, including incident, request, problem, change, release, knowledge and service-level management. |
| • Experience using an ITSM platform such as ServiceNow, or an equivalent enterprise service-management tool. |
| • Knowledge of SQL, relational databases, data integrations and batch-processing concepts. |
| • Ability to analyse logs, job outputs, alerts, data issues and performance symptoms methodically. |
| • Willingness and ability to participate in on-call support outside normal working hours, including critical support periods. |
| • Strong written and verbal communication, documentation and stakeholder-management skills. |
