Cog Railway - Ticket Agent (Seasonal)

Job Title: Ticket Agent

Job Department: Cog Railway

Job Pay Rate:$15.50 / hour

Job Summary:

As a "Cog Railway" Ticket Agent, you will serve as a frontline ambassador for the historic railway, assisting guests with ticket purchases and reservations for their mountain adventure. This role supports customers in person, by phone, and online by answering questions, providing travel recommendations, processing bookings, and delivering exceptional guest service to ensure a seamless and memorable experience.Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Assist guests in person, by phone, and online with booking Cog Railway tickets and excursion packages.
• Answer questions regarding schedules, ticket options, and travel itineraries while providing personalized recommendations.
• Process individual and group ticket sales, accurately handling cash, credit card, and other payment transactions.
• Utilize reservation systems, such as RocketRez, to create, modify, and confirm guest bookings.
• Direct passengers to boarding locations and scan tickets during the boarding process.
• Deliver exceptional guest service that reflects Forbes Five-Star and AAA Five Diamond hospitality standards.
• Resolve guest concerns professionally and efficiently, ensuring a positive experience.
• Maintain a clean, organized, and welcoming ticket office, window area, and surrounding public spaces.
• Collaborate with operations and guest services teams to ensure smooth daily operations and accurate guest communications.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or administration is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Ability to manage high-volume walk-ups, phone lines, and digital reservation queues simultaneously.
• Strong verbal and written communication skills to handle phone calls, emails, and face-to-face guest interactions.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent negotiation skills, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, and peak tourist seasons as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.