COE ODE Spec

Job Description:

Order Document Intake Specialist I (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As anOrder Document Intake Specialist I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Processing documentation required for product order entry accurately, efficiently, and within agreed service-level timelines while complying with applicable policies and procedures.
• Recognizing document types, retrieving online authorizations, and updating order, customer, and document information in the relevant systems.
• Tracking, monitoring, and following up on documents attached to orders and customer records, resolving missing information and discrepancies using established operating methods.
• Meeting daily productivity and quality expectations while maintaining an organized and efficient workflow.
• Partnering with leads, supervisors, managers, and other stakeholders to communicate issues, identify opportunities, and support process improvements.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or equivalent.
• Two (2) or more years of customer service or data entry experience.
• Experience using Microsoft Office applications, including Word, Excel, and email.
• Ability to work independently and in a team environment while managing a daily incoming and outgoing workload.
• Availability to work varying shifts, including evenings, nights, weekends, and statutory holidays, based on business needs.

AND

In addition to the above requirements, the following are also required:

• Ability to navigate and toggle efficiently among multiple Windows-based applications and four to five systems using dual screens in a fast-paced environment.
• Strong typing, 10-key, keyboard, and accurate data-entry skills.
• Strong organizational, prioritization, multitasking, analytical, and problem-solving skills, with consistent attention to detail.
• Effective verbal and written communication and interpersonal skills with internal and external customers at all organizational levels.
• Ability to maintain confidentiality, exercise sound business judgment, complete required training, and meet quality-assurance standards.

Additional qualifications that could help you succeed even further in this role include:

• Experience with data management and enterprise resource planning systems, such as Oracle.
• Two (2) or more years of related healthcare experience and knowledge of medical terminology.
• Back-office experience.
• Completed college coursework.

Work location: Hybrid Eligible (Job duties allow for some remote work but require travel to Heredia, Belén at least one day per week).

Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of@solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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