Renewals Specialist

Rent Increase Strategy & Execution

• Own the annual rent increase process from planning through implementation.
• Build and manage the renewal and rate-increase calendar across the portfolio.
• Coordinate timing of increases to align with lease expirations, occupancy goals, and NOI targets.
• Program and validate approved increases within property management systems.
• Ensure renewal and increase notices are delivered accurately and within required legal timelines.
• Monitor retention, delinquency, and post-increase performance metrics to improve future pricing strategy.

Renewal Administration & Compliance

• Manage the full renewal notice process across all operating states.
• Ensure all notices meet state-specific requirements for timing, content, delivery, and documentation.
• Maintain compliance tracking for notice periods, delivery requirements, increase limitations, and required disclosures.
• Coordinate preparation, execution, and filing of lease renewal documentation.
• Maintain accurate lease expiration dates, renewal triggers, and resident records within property management systems.
• Conduct periodic audits to ensure renewal accuracy, data integrity, and regulatory compliance.

Resident Retention & Non-Renewal Coordination

• Partner with Community Managers and Regional Vice Presidents to evaluate renewal and non-renewal decisions.
• Help identify operational or resident experience issues impacting retention.
• Analyze turnover trends, renewal declines, and retention performance to recommend improvements.
• Coordinate non-renewal workflows, documentation, and communication processes.
• Track move-outs, home disposition status, and turnover readiness.
• Support retention initiatives and renewal strategies that improve occupancy and resident stability.

Reporting, Communication & Process Improvement

• Maintain reporting related to renewals, rent increases, occupancy, pricing, collections, and retention performance.
• Provide leadership with regular reporting on renewal acceptance rates, non-renewals, compliance status, and portfolio trends.
• Conduct regular communication with Community Managers and Regional Vice Presidents regarding upcoming renewals, notice timelines, and operational issues.
• Identify opportunities to improve efficiency, automate workflows, and standardize renewal processes across the portfolio.
• Stay current on landlord-tenant regulations and manufactured housing compliance requirements across all operating states.

Cross-Functional Leadership & Portfolio Support

• Partner with onsite and corporate leadership to align renewal execution with portfolio performance goals.
• Support operational decision-making through renewal performance insights and resident trends.
• Ensure consistent communication and execution standards across all communities.

Skills & Competencies

• 3+ years in multifamily, manufactured housing, or residential property management, with direct ownership of renewals, rent increases, or lease administration
• Strong knowledge of multi-state landlord-tenant law, including state-specific notice periods, delivery requirements, rent increase limitations, and non-renewal procedures
• Deep understanding of manufactured housing lease structures, lot rent dynamics, and the distinction between resident-owned and community-owned home tenancies
• Proficiency with property management systems (ManageAmerica preferred) and the ability to program, validate, and audit renewal and rate-increase data
• Excellent organizational skills with the ability to manage high-volume, deadline-driven workflows across a distributed portfolio
• Strong analytical skills, including the ability to evaluate renewal performance data, identify trends, and translate findings into actionable recommendations
• Clear, professional communication skills with the ability to collaborate effectively with Community Managers, RVPs, legal resources, and corporate leadership

Personal Attributes

• Highly detail-oriented, compliance-minded, and process-driven, with a strong sense of urgency around deadlines
• Ownership mindset with a focus on NOI performance, occupancy protection, and measurable financial outcomes
• Comfortable navigating ambiguity and making sound judgment calls on non-renewal decisions and resident edge cases
• Self-directed and organized, capable of managing complex calendars and competing priorities across multiple communities and states