Club 33 Member Experience Liaison Bench - Full Time/Part Time

Responsibilities

• Provide a comprehensive and varied range of services to our Members and Guests visiting our unique lounge spaces, to include: delivery of food & beverage elements, including food handling and knowledge of beer, wine, and spirits; assistance with concierge-like services such as assistance with park tickets, VIP Tours, dining reservations; and retail transaction processing.
• Assist Members with Club 33 specific merchandise inquiries and transactions, including retail sales on a Point-of-Sale (POS) system and coordination of shipping
• Draw upon Disney expertise to enhance Member vacation experiences by suggesting and recommending unique offerings on property customized to their preferences and interests 
• Embody and personify our Diversity & Inclusion initiatives while demonstrating an unwavering commitment to promote an environment where everyone is included and feels comfortable being their authentic self
• Cultivate and maintain professional, yet personalized relationships with Club Members and Guests
• Ensure utmost levels of discretion and confidentiality, guarding the privacy and exclusivity of our high-affinity, VIP Members, which could include celebrities, dignitaries, and other high-profile individuals
• Demonstrate adaptability to the fluctuating needs of our operations and the plans of our Members and Guests
• Physical role requiring prolonged walking, standing, heavy lifting, pushing, pulling, bending, twisting, and kneeling
• Proper and safe handling of Chemicals and other cleaning supplies, following protocols set forth in location Material Safety Data Sheets (MSDS)
• Adhere to Walt Disney World and State Food Safety regulations and practices
• Additional Personal Protective Equipment (face shields, goggles, etc.) may be required

Basic Qualifications

• Valid Florida Driver's License
• Minimum five (5) years of Guest Service experience
• Extensive knowledge of Walt Disney World Resort® property, experiences and products and the surrounding local Orlando area
• Creativity to find solutions and "solve for yes" to enhance the vacation experience of our Club Members and Guests
• Talent for developing relationships at all levels of the organization and leveraging partnerships across different lines of businesses
• Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
• Knowledge and familiarity with industry-leading service excellence standards as set forth by notable entities such as Forbes, AAA, and Michelin
• Excellent written and verbal communication skills, as well as telephone etiquette
• Comfortable working in a fast-paced environment
• Full-Time requires a flexible schedule with FULL availability for any shift seven days per week, including nights, weekends and holidays
• Internal Cast Members must meet the following transfer eligibility guidelines:
  • No more than one (1) reprimand in the past six (6) months
  • No more than four (4) attendance entries in the past six (6) months

Preferred Qualifications

• Cicerone & Sommelier training or certification
• Knowledge of applications such as Guest Service Suite, A la Carte, Lilo, Salesforce, Baymax, ATS, SnAPP, and MIKE 3
• Bilingual preferred

Required Education

• High school degree or equivalent

Preferred Education

• Bachelor degree or equivalent experience

Compensation Details

• Job Description: Internal only
• Additional Information: Keyword: Club33, ClubMember33
• Segment: Disney Parks, Experiences and Products
• Business: Walt Disney World Resort
• Category: Theme Park Operations
• Job Type: Full Time
• Postal Code: 32830
• Alternate City: Orlando
• Alternate State / Region / Province: Florida
• Alternate Postal Code: 32837
• Alternate Country / Region: United States of America