CloudOps Engineer III

Job Responsibilities:

• Manage and support enterprise customers' cloud infrastructure on AWS, ensuring availability, performance, and security of production environments.
• Monitor and respond to alerts via observability tooling, triaging and resolving incidents in line with agreed SLAs and SLOs. 
• Lead incident response and root cause analysis (RCA) for complex or high-severity issues, producing clear write-ups and remediation actions. 
• Carry out change management activities — including deployments, security patching, and infrastructure updates following established change control and CR governance processes. 
• Administer and optimise AWS database infrastructure (e.g. RDS), including performance tuning, troubleshooting, and exposure/risk remediation. 
• Support compliance and audit activity (e.g. SOC audits), ensuring operational practices meet security and regulatory requirements. 
• Identify and help deliver cloud cost optimisation opportunities. 
• Maintain accurate tickets, documentation, and workaround registers, and help close down accumulated technical debt.

Communication & stakeholder management:

• Communicate clearly and confidently with customers, Professional Services, and internal stakeholders, both verbally and in writing.
• Plan, schedule, and run operational and governance meetings — setting clear agendas, driving decisions, and tracking follow-up actions to completion. 
• Provide regular, well-structured status updates and reporting back to the wider CloudOps team, keeping colleagues informed of progress, risks, and changes. 
• Represent CloudOps professionally in customer-facing forums, translating technical detail into clear, actionable communication for a range of audiences. 

Requirements :

• Significant experience in a Cloud Operations, DevOps, or Site Reliability Engineering role, ideally within AWS environments.
• Strong working knowledge of core AWS services (e.g. EC2, RDS) and cloud infrastructure operations.
• Experience with monitoring/observability tooling, incident management, and change management processes. 
• Understanding of security patching and compliance/audit processes (e.g. SOC 2). 
• Excellent written and verbal communication skills, with the confidence and credibility to lead meetings and communicate outcomes back to the team and to customers. 
• Strong organisational skills and the proven ability to manage competing priorities under your own initiative. 
• A collaborative team player who is equally comfortable working independently and knowing when to seek support from the team. 
• Relevant AWS certification(s) desirable. 

Behavioral Competencies:

• Cultivates Innovation
• Decision Quality
• Manages Complexity
• Drives Results
• Business Insight