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VI

Cloud Support Tech PM

VARITE INDIA PRIVATE LIMITED
  • 🇮🇳 India
  • Hybrid
  • 21 hours ago
  • Incident Management
  • AWS
  • Azure
  • GCP
  • IAM
  • Kubernetes
  • PagerDuty
  • ServiceNow
  • Jira
  • Risk Management
21 hours ago
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About The Job:

Location – Mumbai, Work from Office all 5 Days.
Exp - 8+ years
Location – Jogeshswari west- Mumbai

Essential Job Functions:

Core Responsibilities
🔹 Service & Incident Management
  • Ownmajor incident (P1) management
  • Coordinate response across Cloud Ops, Engineering, Security, and Vendors
  • DriveRoot Cause Analysis (RCA) and corrective actions
  • Ensure SLAs are met
🔹 Customer & Stakeholder Management
  • Act as thesingle point of contact for key customers
  • Provide clear status updates during incidents
  • Translate technical issues into business impact
  • Build trust through transparency and follow-through
🔹 Process & Program Ownership
  • Define and improvesupport workflows
  • Standardize escalation, on-call, and handoff processes
  • Drive operational excellence initiatives (automation, runbooks, knowledge base)
🔹 Metrics & Reporting
  • Track KPIs such as:
    • MTTR (Mean Time to Resolve)
    • Incident volume & trends
    • SLA compliance
    • Customer satisfaction
  • Present insights and recommendations to leadership
🔹 Continuous Improvement
  • Identify recurring issues and systemic gaps
  • Partner with engineering for long-term fixes
  • Lead post-incident reviews and learning sessions
Key Skills Required
Technical (Working Knowledge)
  • Cloud platforms:AWS / Azure / GCP
  • Core services: Compute, Storage, Networking, IAM
  • Containers & Kubernetes (basic concepts)
  • Monitoring, logging, alerting
  • Incident management tools (PagerDuty, ServiceNow, Jira, etc.)
Management
  • Planning & prioritization
  • Risk management
  • Dependency tracking
  • Clear documentation
ExcellentCommunication Skills
Should well understand and help
  • Reduces downtime
  • Improves customer trust
  • Makes support teams more efficient
  • Creates feedback loops that improve cloud products
How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral:
0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Cloud Support Tech PM · VARITE INDIA PRIVATE LIMITED

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