Cloud Support Engineer

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

We are looking for aCloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.

Key Responsibilities:

•    Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
•    Perform daily health checks across cloud infrastructure.
•    Investigate infrastructure-related incidents and service degradation.
•    Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
•    Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
•    Execute approved operational runbooks and recovery procedures.
•    Support incident resolution and participate in root-cause analysis.
•    Coordinate with application, database, network, security, and cloud engineering teams during incidents.
•    Support backup, recovery, capacity, and availability activities.
•    Maintain infrastructure operational documentation and troubleshooting procedures.
•    Escalate defects or infrastructure changes requiring engineering intervention.
•    Support production changes and perform post-change validation.

Preferred Qualifications:

•    Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
•    Google Associate Cloud Engineer certification preferred.
•    ITIL Foundation is an advantage.
•    Experience supporting business-critical production environments.

Required Technical / Professional Skills:

•    Google Cloud Platform fundamentals
•    Compute Engine
•    Cloud Storage
•    IAM and service accounts
•    VPC networking
•    Firewall rules and routing fundamentals
•    Load balancers
•    Cloud Logging
•    Cloud Monitoring
•    gcloud CLI
•    Linux administration fundamentals
•    Basic scripting/automation
•    Incident troubleshooting
•    Backup and recovery concepts