Clinical Support Specialist - Operations

About Signant Health

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company that supports clinical trials with smart technology, scientific expertise, and hands-on operational support — so better data leads to better decisions in healthcare. We embrace AI and advanced technologies to enhance every aspect of what we do, from data analysis to operational efficiency.

Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions powered by AI innovation that make clinical trials more efficient, more accurate, and more accessible around the world. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies across more than 90 countries and have contributed to hundreds of new drug approvals.

If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health — including the opportunity to work with cutting-edge AI technologies — you will find purpose and opportunity at Signant Health.

About the Role

The Clinical Support Specialist in the Digital Health Sciences (DHS) team provides administrative support to the Clinical Lead on a project. The Clinical Support Specialist is responsible for the following tasks directed by the Clinical Lead for the project: rater processing, rater remediation, updating of quality management trackers in endpoint reliability programs, data edit flag reviews, Learning Management System (LMS) quality control. The Clinical Support Specialist is also responsible for communication related to these tasks with the GPM team and the Clinical Lead on the project.  The Clinical Lead on the project provides direction and oversight of administrative tasks.

KEY ACCOUNTABILITIES - Function

• Demonstrate understanding of Qualification Methodology in all studies in which the Clinical Support Associate conducts rater processing.
• Work with the Clinical Lead on a project on developing clear guidelines for clinical recommendations for questionable raters.
• Conduct rater processing according to the Qualification Methodology with proficiency and accuracy
• Perform quality control on rater processing and provide documentation.
• Support Clinical Lead on a project on developing a remediation template for rater remediations on scoring component.
• Support Clinical Lead on updating the Endpoint Reliability trackers so that they are prepared for clinical analysis.
• Conduct selected data edit flag reviews in Endpoint Reliability programs under the supervision of the Clinical Lead on the study.
• Provide quality control to the training courses on Signant Health Learning management system and summarize findings.
• Engage in effective communication with raters, GPM team members and Clinical Lead on the study.
• Other responsibilities will be assigned as required.

KNOWLEDGE, SKILLS & ATTRIBUTES

Essential:

• Minimum bachelor’s degree with 2 years’ work experience.
• Proven ability to multitasking, time management and task-oriented performance; able to work in a fast-paced environment.
• Business driven and business growth savvy.
• Comfortable learning new roles and developing expertise in new fields through research and networking.
• Proven ability to be an effective, positive team player who can work across teams and in a matrix environment.
• Strong interpersonal and communication skills; ability to understand and communicate with stakeholders from a range of disciplines.
• Ability to develop expertise in new fields through ongoing education, research and networking. Excellent knowledge of spoken and written English.

Desirable:

• Prior experience in the healthcare industry or clinical research, preferably in more than one therapeutic area or indication (cardiology, oncology, psychiatry, or psychology, etc).
• Good understanding of clinical research and the drug development cycle.
• Can easily communicate with clients and all levels within the organization.
• Prior experience with patient-reported outcome measures (PROs) or Clinical Outcome Assessments (COAs)

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