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Clinical Service Desk Support
Apolis
- 🇺🇸 United States
- On-site
- 12 hours ago
- $32 – $36 / hour
- Cerner
- EMR
- Active Directory
12 hours ago
ShiftHours: 8:00 AM–5:00 PM
Job Type: Contract-to-Hire
Location Los Angeles CA
Interview Process: 2 rounds, including Microsoft Teams/video and an in-person interview
Job Summary
The Clinical Service Desk Support professional will provide application and technical support to the Clients Medical Facility, with a primary focus on theCerner EMR system. The role will support end users, troubleshoot technical issues, coordinate escalations, and provide basic over-the-phone training and guidance.
Key Responsibilities
- Provide phone and email support for Cerner EMR technical issues.
- Troubleshoot and resolve end-user issues using established procedures and tools.
- Assess, document, and appropriately escalate issues to other Information Services teams.
- Support Cerner account creation and modifications.
- Assist with Active Directory password resets.
- Coordinate with Cerner technical support teams to research and resolve issues.
- Develop and maintain user training guides and documentation.
- Document and monitor workflows, procedures, and system updates.
- Provide prompt, accurate, and courteous customer service.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's degree in a related field preferred.
- 2+ years of service desk/help desk experience.
- EMR experience required, preferably Cerner.
- Clinical experience required.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Ability to work independently with minimal supervision.
#apolis2027
Clinical Service Desk Support · Apolis