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Clinical Call Center Coordinator
Sunrise Systems Inc
- 🇺🇸 United States
- Remote
- 18 hours ago
- HEDIS
- ACA
18 hours ago
Not enough detail in this posting to match
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Job Title: Clinical Call Center Coordinator
Job Id: 26-05191
Location: Remote Role
Duration: 02 Months Contract
Position Type: Hourly Contract Position (W2 only)
- Monday - Friday anywhere from 8am to 8pm ET
- Must work east coast hours
- pay rate is $17/hr.
- Must have experience with inbound and outbound call center.
- HEDIS background a plus
Clinical Call Center Coordinator
Essential FunctionsÂ
- Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills
- Responsible for informing members regarding the program benefits
- Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education
- Other duties, as assigned
Typically has the following skills or abilities:Â
- 1-3 years of call center experience
- Excellent oral and writing skills
- Critical thinking skills
- Must be organized with the ability to keep accurate notes and records
- Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines
- Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly
- Excellent organizational and interpersonal skills
- Operational knowledge of managed care or healthcare plans, team members, and clinical staff
- Ability to work in a time-sensitive environment
- Proficient with computers, including Microsoft Office and data management systems
- English and Spanish bilingual
- Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
- NCQA and HEDIS experience
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Qualified candidates please send your word format updated resume at the earliest to Pavan:Pavan.p@sunrisesys.com [732-395-4444].
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Thank You.
Clinical Call Center Coordinator · Sunrise Systems Inc