Client Support Specialist - Chandler

Isola, an industry leader in global materials sciences whose mission is to improve life by enabling innovation in electronic products, is hiring a Client Support Specialist at our Chandler, AZ location.

The Role:
The IT Support Analyst position will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment. This role requires both independent work and collaboration with local and global IT teams. The position serves as the front-line technical support for global end users, addressing hardware and software issues. It also involves executing major IT projects and responding to vendor management requests.

WHO WILL LOVE THIS JOB
• An efficient worker — you enjoy juggling multiple priorities and multitasking with ease
• A great teammate — you thrive in a fast-paced environment and contribute positively
• A task-oriented professional — you find satisfaction in independently checking items off your to-do list

Top Responsibilities
• Provide front-line technical support to global end users for hardware, software, and peripheral issues
• Respond to, document, and resolve IT service tickets in a timely manner
• Install and configure computer hardware, operating systems, and applications
• Troubleshoot system and network problems; diagnose and resolve hardware/software faults
• Replace hardware components as needed
• Perform root cause analysis; develop checklists for common issues and recommend preventive procedures
• Perform other duties as assigned

Strategic Focus
• Execute assigned projects and initiatives
• Manage and operate Office Products and other public/private cloud technologies
• Support and administer email and collaboration systems, spam filtering, mobile device management, etc.
• Monitor, diagnose, troubleshoot, and resolve issues
• Maintain availability of Office 365 tools (Outlook, OneDrive, SharePoint, Teams) through preventive and remedial maintenance
• Comply with change management and security protocols
• Create, maintain, and update technical documentation, diagrams, policies, procedures, user guides, and related materials
• Manage users, groups, and devices in Active Directory (AD); create and maintain AD policies
• Support and maintain AWS technologies

Qualifications
We are seeking a team player with strong analytical, problem-solving, and communication skills, along with a personal commitment to learning and contributing.

Desirable knowledge includes:
• Expertise in Office 365 user and admin management
• Experience administering VMware ESX/i or similar platforms
• Familiarity with Amazon AWS
• Fluency in written and spoken English, Chinese, and Mandarin
• Ability to travel: up to 0%
• Microsoft, Fortinet, and VMware certifications are a plus

Education and Experience
• Bachelor’s Degree in Information Technology, Computer Science, or a related field required
• Minimum 6 years of relevant experience, including:
– 3+ years hands-on experience administering Office 365 for business
– 3+ years experience in IT support

WHAT'S IN IT FOR YOU?
• Opportunity to deliver quality products worldwide
• Personal growth and advancement
• A culture that encourages innovation, enthusiasm, and collaboration

REQUIRED QUALIFICATIONS
• Strong verbal and written communication skills
• Ability to communicate effectively both orally and in writing
• Proficiency in reading, writing, and verbal communication is essential

Be part of a growing team establishing Chandler as a leader in the industry.