Client Support Representative

Company: CGIC
Department: Ontario Region1
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Client Support role provides clerical and administrative support to the agency including greeting clients, accepting payments, answering and placing phone calls. Use existing systems to complete daily work activities as required and provide support to agency staff within the office environment.

How you will create impact: 

• Act as primary telephone contact by receiving, redirecting callers and managing voicemail.
• Obtain, verify, and maintain customer, vendor, and operational information as required.
• Process and validate vendor invoices, ensuring accuracy and compliance with established procedures.
• Coordinate and manage office supply requests for district offices across Canada.
• Manage vendor relationships, including sourcing services, obtaining quotations, maintaining vendor accounts, coordinating service arrangements, and ensuring vendor records, contracts, and service information remain accurate and up to date.
• Maintain accurate records, databases, and trackers using Microsoft Lists and other Microsoft 365 applications.
• Support process improvements, reporting activities, workflow management, and operational efficiencies using Microsoft 365 tools and technologies.
• Collaborate with internal stakeholders, vendors, and district office staff to resolve operational issues and service requests.
• Provide administrative and operational support through record maintenance, data management, document preparation, coordination activities, and other support functions as required.
• Coordinate specific aspects of office openings, relocations, closures, and district office transitions.
• Support special projects and additional operational initiatives as assigned.
• Create and maintain district office websites and social media accounts.

To join our team:  

• Administrative Assistant program or administrative experience is an asset.
• General Insurance License may be required.
• Customer service experience or related business experience is preferred.
• This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $ 38,007.00 - $63,345.00.

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The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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