Client Support Representative – Chat, Text & Phone | $19/hr

Omaha, Nebraska • In-Person • Full-Time
Starting at $19.00 per hour + additional earning opportunities

Who We Are

Not your average call center—that’s the Milan difference.

Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With 400+ clinics across 39 states, our Omaha Client Services team supports clients and clinics nationwide.

We’re a fast-paced, team-first environment where people work hard, support each other, celebrate wins, and take pride in creating exceptional client experiences.

This full-time role is an opportunity to build a long-term career with a growing company. You’ll learn Milan’s business from the inside out, develop valuable client service and sales skills, and gain experience that can open the door to continued growth within Client Services, inbound sales, leadership, or other opportunities across Milan.

About the Role

Be the person our clients can count on.

As a Client Support Representative, you’ll connect with clients through inbound calls, email, chat, and text. You’ll schedule appointments, answer questions, assist with account needs, and help prospective clients take the next step toward scheduling a consultation.

This is a high-volume role where you’ll balance multiple conversations and systems while providing friendly, accurate, and solutions-focused support.

Compensation

• $19.00 per hour
• Additional earning opportunities through applicable differentials and performance-based incentives

¡Hablamos Español! Candidates who can speak, read, and write Spanish fluently may qualify for an additional $1.50/hour bilingual shift differential.

Benefits

• FREE laser hair removal for you and your spouse/partner
• Medical, dental, vision, disability, and life insurance within 30 days
• Paid time off starting immediately
• 401(k) with vested employer match
• Commission opportunities 
• Career advancement opportunities

Schedule

• This is a 40-hour-per-week position
• Full-time schedule with a combination of weekday and weekend shifts
• Morning and/or evening availability based on business needs
• Weekend availability required
• Schedule may vary based on business and staffing needs

Business Hours:

• Monday–Thursday: 7:30 AM – 9:30 PM
• Friday–Saturday: 7:00 AM – 9:30 PM
• Sunday: 8:00 AM – 6:30 PM

What You’ll Do

• Support current and prospective clients through phone, text, email, and chat
• Schedule appointments and assist with client account needs
• Answer questions and guide prospective clients toward scheduling consultations
• Accurately document client interactions and follow established processes
• Navigate multiple conversations and systems efficiently
• Meet productivity and customer service expectations
• Participate in coaching, feedback, and ongoing development
• Work collaboratively with teammates to deliver a consistent client experience

What You Bring

• High school diploma or equivalent
• 1+ year of customer service experience in a fast-paced environment
• Strong written and verbal communication skills
• Ability to multitask across phone, text, email, chat, and multiple systems
• Strong reliability, professionalism, and attendance
• Ability to handle sensitive information with confidentiality
• Call center or high-volume customer service experience preferred 
• Appointment scheduling experience preferred 

Why You’ll Love It Here

This is more than just a full-time job—it’s an opportunity to build a career. You’ll develop valuable sales and communication skills while receiving ongoing, real-time coaching designed to help you grow and succeed. As you build your experience at Milan, you’ll also have opportunities to advance into leadership, training, quality, corporate, field, and other roles across the company.

All candidates must pass a pre-employment background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.