Client Services Specialist

Customer Service Rep
Johnston, RI | $24.17/hr (W2) | 6-Month Contract

Note:2-4 weeks job training in Riverside, RI

Overview:
Seeking a detail-oriented Commercial Operations Specialist to support cash management, ACH, and commercial card customers. This role focuses on delivering high-quality service, resolving client issues, and identifying process improvements to enhance overall customer experience.

Key Responsibilities:

• Handle customer requests via phone, chat, and email across cash management, ACH, and commercial card services
• Research issues, provide solutions, and educate clients on products and services
• Diagnose and resolve technical, system, and procedural issues; escalate when needed
• Perform root cause analysis to identify trends and recommend process improvements
• Collaborate with internal teams to resolve client issues and prevent recurrence
• Maintain service quality standards and proactively communicate risks or challenges

Qualifications:

• 5+ years of customer service/call center experience (banking preferred)
• Strong communication, multitasking, and problem-solving skills
• Ability to work independently in a fast-paced environment
• Proficiency in computer systems and tools
• Detail-oriented with strong analytical and time management skills

Education:

• High School Diploma or GED required; Bachelor's degree preferred