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Client Services Specialist
HireTalent
- 🇺🇸 United States
- On-site
- 4 days ago
- ACH
4 days ago
Not enough detail in this posting to match
Location: Johnston, RI (Onsite)
Job Type: 6-month contract - November 2, 2026 through April 30, 2027
Schedule: Monday - Friday, 8:30 AM - 5:00 PM (after training; hours subject to change with business needs)
About the Role
We are looking for a Client Services Specialist to join a Commercial Operations team. In this role, you will help business customers use cash management, ACH, and commercial card products — by phone, chat, and email. You will solve service issues, find the root cause of recurring problems, and suggest improvements that make service faster and easier for everyone.
What You Will Do
- Serve cash management, ACH, and commercial card customers through phone, chat, and email requests
- Research questions and train customers on the products and services offered
- Handle a wide variety of product, service, and technical issues from start to finish
- Diagnose, prioritize, and resolve issues — or escalate them when needed
- Work with support teams to fix customer problems and help prevent them from happening again
- Flag upcoming problems to management before they affect service
- Identify the root cause of recurring service issues and suggest process improvements
What You Need
- 5 years of customer service and call center experience (banking experience preferred)
- Excellent phone communication and listening skills
- Strong verbal and written communication, time management, and the ability to multitask
- Ability to prioritize and manage a daily workload
- Ability to work independently in a fast-paced environment
- Strong computer skills
- Self-motivated with a desire to succeed
- Analytical skills, attention to detail, and the ability to recognize trends
Education
- High school diploma or GED required
- Bachelor's degree preferred
Details
- Work location: Johnston, RI — training and work both onsite
- Employment: W2 contract
- Must be authorized to work in the United States without sponsorship
Client Services Specialist · HireTalent