Client Services Representative -Primary Care

VIA Health Partners

1 day ago

Essential Functions

Manages incoming telephone calls for Primary Care.
- Answers calls promptly, transfers callers, creates and sends actions or encounters to the appropriate staff, and routes messages accurately.
Provides routine administrative support to leadership and other departments.
Places outgoing appointment-reminder calls to patients.
Maintains expert working knowledge of applicable database systems and protects patient privacy.
Uses active listening and critical-thinking skills to identify caller needs and processes each call according to applicable service-line guidelines.
Receives, reviews, and accurately routes incoming faxes to the appropriate provider, clinical team, or administrative department in accordance with established office protocols.
Follows up with specialists to confirm receipt of outgoing referrals and, when necessary, obtains the correct fax number and resends the referral.
Performs related duties as required or assigned.
- Maintains and promotes the professional reputation of VIA Health Partners.
- Maintains professional development and incorporates new information and methods into practice.

May perform other duties as required.

Minimum Qualifications

High School diploma or GED.
A minimum oftwo yearsofrelated experience in an office environment, preferably in ahealthcare setting. Working knowledge ofprimary and/orpalliative care is preferred.
Typing proficiency is required; proficiency in Microsoft Officeispreferred.

Knowledge, Skills, and Abilities

Excellent written and verbal communication and interpersonal skills. Demonstrates strong problem-solving and critical-thinking abilities; is organized, self-directed, and able to manage time effectively. Shows a high degree of sensitivity and an ability to coordinate and support interdisciplinary care. Committed to providing excellent service to internal and external customers and able to adapt positively to change.
Reasoning Ability: Ability to address a variety of variables in situations with limited standardization and interpret various forms of instruction.
Mathematical Ability: Ability to perform basic mathematical calculations, use decimals to compute ratios and percentages, and read and interpret graphs.
Language Ability: Ability to read and understand a variety of written materials, including instructions and manuals; prepare memos and reports using correct grammar, spelling, and punctuation; and communicate clearly and professionally with appropriate pronunciation, pacing, and emphasis.

Client Services Representative -Primary Care · VIA Health Partners