Client Services Representative

Job Summary:

The position’s primary responsibility is to support Trident Solutions customers and the outside sales force through the completion of quotes, order tracking, and client communication. This position will require an organized, independent, and proactive worker with excellent written and verbal communication skills. Graphic design experience is preferred.

Job tasks & Responsibilities:

Client Services Representative

• Prepare quotes and process orders
• Document client approvals and purchase order transaction
• Create and edit custom graphics
• Route opportunities to the appropriate sales personnel
• Work with production to track and expedite manufacturing jobs

Key Competencies

• Customer Service Excellence
• Relationship Management
• Effective Communication
• Problem Solving & Conflict Resolution
• Order Management
• Attention to Detail
• Time Management & Prioritization
• Team Collaboration
• ERP & Microsoft Office Proficiency
• Manufacturing Process Knowledge
• Adaptability & Flexibility
• Accountability & Professionalism

Job Type & Benefits

• Full-Time: 40 hours/week, Monday through Friday
• Employer-sponsored health, dental, and vision insurance (optional after the 60-day introductory period).
• 401K plan with employer match (optional after a 6 months waiting period)
• Trident Solutions prides itself in providing career growth for qualified and skilled employees; since we are a growing small business, there is never a shortage of opportunities to take on new responsibilities or learn new skills
• Job Type: Full-time in person
• Salary Range-$40,000- $45,000 per year

Qualifications

Required Skills & Abilities

• Proficiency in Microsoft Office
• Experience in database management, manufacturing and/or accounting software
• Time management and organizational skills to complete multiple tasks under critical deadlines
• Excellent verbal and written communication skills
• Problem solving analysis abilities
• High attention to detail
• Experience with QuickBooks is preferred
• Experience with Corel Draw or Adobe Illustrator is beneficial, but not required