Client Services Executive

SUMMARY

Responsible for independently managing client relationships and delivering strategic consulting services related to value-based contracting with healthcare providers. Leads the day-to-day service and strategic relationship management of assigned health plan and provider accounts, coordinating resources to deliver measurable client value accross the policy term

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for the day-to-day management of assigned health plan and provider accounts in a client-facing capacity.

Contributes to relationship development and long-term account growth between Alliant and each client.

Helps develop a three-year reinsurance strategy for each client, informed by loss ratios, benchmarking, loss development, and targeted premium and rate goals.

Coordinates the implementation of Alliant resources, including Risk IQ, Actuarial, Clinical, Claims, and Service teams.

Coordinates installation meetings with the carrier, client, and Alliant service team to establish a smooth support model for each new policy term.

Develops an annual service calendar for each client, including quarterly client touchpoints.

Oversees premium and enrollment tracking with staff support.

Maintains client tracking for key account components, including updated DOFRs, policy changes, and client staff and leadership changes.

Partners with the Claims team to ensure client needs are addressed promptly and effectively.

Coordinates with claims team to ensure policy is meeting claims adjudication outcomes.

Manages all policy reporting and final submission requirements.

Oversees client data requests/needs throughout the policy term.

Owns assigned carrier renewals and new-business marketing within the health plmarkets.

Processes BOR requests for both renewals and new business.

Shares responsibility with the market leader for all pre-renewal meetings.

Leads proposal generation to include service summaries, claims recoveries, key other relevant KPIs.

Communicates renewal timelines, milestones, and expectations to clients.

Participates in managed-care conferences and industry events.

Travels as needed for face-to-face client meetings.

Supports new business meetings as needed both virtually and in person.

QUALIFICATIONS

EDUCATION/EXPERIENCE

Bachelor's Degree or equivalent combination of education and experience

Ten (10) or more years of experience in Managed Care Reinsurance

Valid Insurance License

SKILLS

Demonstrated ability to exercise discretion and independent judgement in solving complex business problems.

Excellent analytical, financial, and strategic thinking skills.

Proven ability to influence stakeholders and drive decision-making.

Advanced in Microsoft Office Suite.

Excellent time management skills.

Excellent verbal and written communication skills.

Ability to prioritize work for multiple tasks and deadlines.

Strong organizational skills and attention to detail.

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