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Client Services Engineer

LanceSoft Inc
🇺🇸 United States
On-site
6 months ago
$46.42 / hour
  • ServiceNow
  • Windows
  • Ubuntu
  • MacOS
  • VMware
  • Google Workspace
  • DHCP
  • DNS
  • Jira
  • Confluence
  • Active Directory
  • Azure
  • Okta
  • Ping
  • Intune
  • Jamf
  • PowerShell
  • Bash
  • Python
6 months ago
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Job Details:
Job Title:Client Services Engineer
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $42.00/hour - $46.42/hour
 
at least 4 days in office
 
Position Summary:
As a member of the Client Services team, a Client Service Engineer will be responsible for company’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.
 
Responsibilities:
  • Provide technical support for all end user technology services via ServiceNow and Slack.
  • Research, install/implement, and upgrade internal systems and Saas platforms.
  • Support conference room systems, printers, digital signage, and other office equipment.
  • Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
  • Create and maintain documentation for internal team processes and user-facing support articles.
 
Qualifications:
  • 3 years of experience in a similar IT Support / Admin role.
  • Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
  • Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
  • Experience with Google Workspace administration and troubleshooting.
  • Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
  • Strong security foundation and endpoint or user best practices.
  • Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
  • Strong knowledge of Active Directory account administration.
  • Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
  • Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
  • 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
  • Exceptional verbal and written communication.
  • Strong critical thinking, problem solving, and prioritization skills.

Client Services Engineer · LanceSoft Inc

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