Client Services Account Manager

What We Need

Corpay is currently looking to hire a Client Services Account Manager within our Lodging division business and is in Wichita, KS. In this role, you will own a portfolio of customers and are responsible for maximizing business opportunities, providing premium customer care, and building long-term, trusting business relationships and performing onboard responsibilities for new clients. You will report directly to the Client Services Team Manager and regularly collaborate with other departments.

How We Work

As a Client Services Account Manager Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Serving as the primary point of contact for all matters specific to assigned customers.
• Overseeing all daily activities for assigned customers.
• Expanding and building strong, long-term relationships with primary contacts, key stakeholders, and senior leadership.
• Identifying and nurturing growth opportunities within each assigned customer and communicating those opportunities to a manager.
• Identifying customer objectives and challenges related to savings, average rate, business rules and controls, hotel coverage, process efficiency and convenience, and data visibility (reporting).
• Anticipating, developing, and proposing creative solutions to satisfy the objectives and challenges of assigned customers.
• Identifying and resolving situations within assigned customers that could lead to attrition or inhibit growth.
• Assisting with and participating in customer account reviews with the Contract Holder and/or other staff.
• Consistently providing an elevated level of service that anticipates and fulfills both spoken and unspoken needs of internal and external customers.
• Conducting detailed customer surveys to uncover needs or issues.
• Identifying and securing tax occupancy exemptions where applicable.
• Providing constructive feedback to CLC Management regarding customer issues and concerns.
• Completing assigned monthly goals.
• Performing other duties as assigned.

Qualifications & Skills

• Office or hotel front desk experience preferred
• Excellent verbal and written communication skills are required, and presentation skills are preferred.
• Superior interpersonal skills and the ability to communicate and interact with customer contacts at all levels.
• Proactive mindset, ability to think strategically, identify and capitalize on opportunities.
• Must possess strong organizational and analytical skills.
• Proven experience with MS Office, including strong Excel, is required.
• Strong ability to multi-task and be focused, detail-oriented, self-motivated.
• Ability to work well in a team environment.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings include major holidays, vacation, sickness, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes