Client Service Manager

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 34 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The Client Service Manager (CSM) is an onsite position and does not have remote opportunities.

The Client Service Manager (CSM) is responsible for the day-to-day leadership and operation of an assigned branch. This position ensures effective branch operations, exceptional client service, appropriate staffing, employee development, and compliance with Bank policies, procedures, and regulatory requirements. The CSM leads and develops branch personnel, manages operational performance, branch profitability, supports client relationships, and ensures deposit, teller, new accounts, and other branch activities are performed accurately and efficiently. 

Qualifications

About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:

Education & Certification(s) Required:

• High school diploma or equivalent required. 
• Associate or bachelor's degree in business, finance, or related field preferred. 
• Equivalent combination of education and relevant banking experience may be considered.

Education Required:

• Three (3) or more years of progressively responsible retail or branch banking experience.
• Prior leadership, supervisory, or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.

Skills/Abilities:

• Strong knowledge of branch banking operations, teller functions, and consumer and business deposit products.
• Working knowledge of applicable banking regulations, operational controls, and standard banking practices.
• Demonstrated leadership, coaching, and employee-development skills.
• Strong client service and relationship-management skills.
• Ability to manage branch operations, staffing priorities, workflow, and competing deadlines.
• Sound judgment and problem-solving skills with the ability to appropriately resolve or escalate operational and personnel matters.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and appropriately handle sensitive client and employee information.
• Proficiency with Microsoft Office and the ability to learn and effectively utilize Bank systems and platforms.

Location: Onsite, no remote

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.