JI
Client Relationship and Marketing Manager
JBA International
- 🇺🇸 United States
- Manager or above
- 22 hours ago
- CRM
- Excel
- PowerPoint
22 hours ago
Compensation: $80K - $100K+ Based on experience Experience:
- Minimum of 3–5 years of professional experience in client relationship management, or business development, preferably within a law firm or professional services environment.
- Strong commercial awareness and familiarity with the legal sector, corporate structures, and general legal/financial terminology.
- Experience utilizing CRM software (e.g. CLIO) alongside Microsoft Office Suite (Word, Excel, PowerPoint).
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (Advanced degree or MBA is a plus)
- Recruiting: Finds, screens, and places qualified candidates into open positions.
- Strategic Account Management: Develop and execute tailored relationships and growth plans for the firms accounts as an accessible, non-legal contact for key clients.
- Collaboration: Work closely with partners and associates to align the firm's resources with evolving client needs.
- Proactive Engagement: Cultivate relationships between active legal matters by sharing relevant industry insights and coordinating value-add initiatives.
- Business Development Support: Assist partners with strategic pitches, proposal development, and targeted cross-selling of other firm practice areas
- Data & CRM Maintenance: Maintain accurate records of client interactions, preferences, key decision-makers, and engagement metrics using CLIO.
- Feedback & Reporting: Conduct formal client debriefs, track account revenue performance against goals, and present strategic insights to firm leadership.
- Client Event Planning: hosting events for clients to serve as relationship-building activities and maintain contact.
- Public Relations: Project the firm’s image through relationships with clients, staff, vendors, and the media.
- Firm Communications: Manage databases to distribute newsletters, announcements, client surveys, and other promotions to past, current, and potential clients.
- Client relationships: Develop and evaluate client surveys to identify the strengths and weaknesses of their firms to gauge client satisfaction, concerns, and expectations.
- Referrals: Track referral sources of new business and maintain positive relations with these sources.
- Firm branding: With the assistance of our graphic designers, maintain the firm’s internet presence through print materials, websites, and online directories.
- Outreach: Identify and organize speaking engagements, seminars, conferences, and continuing legal education classes to help the firm’s attorneys market their services in their areas of specialty. Coordinating sponsorships
Client Relationship and Marketing Manager · JBA International