Client Engagement Services

• Strong client service background with the ability to build relationships and maintain professional communication with stakeholders.
• Excellent multitasking skills, capable of managing multiple client requests simultaneously in a fast-paced environment.
• Experience in customer service, client support, and relationship management roles.
• Responsible for reviewing requests received through a shared inbox and assigning them to the appropriate SME using internal tools.
• Fully remote role, 40 hours per week with no overtime; interview process consists of 2 rounds.

About This Role

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.

In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.

What you'll do

• • Interprets client needs and identifies the most relevant Gartner Analyst to fulfill the request
  • Provides research and resources to business leaders to help improve their businesses
  • Partners with internal stakeholders on client needs
  • Reads industry research and develops understanding of complex topics
  • Provides executive level customer service
  • Builds strong working relationships with the Gartner Business & Technology Insights Analyst community and receives unlimited access to all Gartner research content

What you'll need

• • Bachelor's degree and/or equivalent customer service experience
  • Experience in proactive problem solving with complex scenarios
  • Strong time management and organizational skills
  • Analytical mindset
  • Strong business acumen
  • Great written and verbal (live) communication skills, able to adjust style based on audience

Who you are

• • Technologically savvy: able to quickly learn new systems and tools
  • Works well in team environment
  • Growth mindset with self-starter attitude
  • Strong interest in business and technology along with a willingness to learn