Client Delivery Analyst I (Digital Platform/Channel Operations) - Remote

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

TheClient Delivery Analyst I supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Day inthe Life:

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.

• Complete Gap Analysis, as needed, to define system set-up requirements.

• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.

• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.

• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.

• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.

• Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.

• Validates system parameters and conducts testing; modifying program parameters when necessary.

• Provide technical support to clients during the design, development, and implementation phases of the project.

• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.

• Follows change control and appropriate change management processes.

• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.

• Assist with identifying improvements to the defined processes within the department.

• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.

• Provide after-hours on-call support for project installations as needed.

• Perform other duties as assigned

Qualifications:

• Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred.

• One (1) year of related experience in the payment processing industry required.

• Thorough understanding of payment card products, support services and processes required

• Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects.

• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required.

• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.

• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.

• Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects.

• Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision making.

• Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.

• Knowledge and experience with Six Sigma projects preferred.

• Ability to travel as needed, 10-15%.

• Ability to provide extended-hour post implementation client support for projects.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve.Learn more about what it’s like to work at Velera.

Pay Equity

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Posterhere.  For information regarding your Right To Work, please clickhere.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter atrecruiters@velera.com for assistance.