Client Care Worker/Customer Care Worker

Position:Client Care Worker/Customer Care Worker

TheClient Care Worker/Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Cromwell Avenue Safe Havenis a facility that provides temporary housing, nutritious meals, clean clothing, counseling groups and case management services to formerly homeless men.To learn more about the program, copy and paste this link into a browserhttps://www.voa-gny.org/housing

Location: Bronx, NY 10452

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license preferred.

Client Care Worker/Customer Care Worker Principal Responsibilities:

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. 
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
• Drive agency vehicles to transport clients, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off,including a Paid Birthday Holiday

And much more!