Clerical Assistant

Job Title: Clerical Associate III
Location: New York, NY
Duration: 11/09/2026 – 01/02/2027
Shift: 7:00 AM – 3:00 PM OR 12:00 PM – 8:00 PM | 7 Hours/Day | 35 Hours/Week
Pay Range - $24/hr - $25/hr.

Schedule Notes:

• Days Per Week: 5

• Number of Positions: 2

• Spanish bilingual candidates required.

• One position is for the 7:00 AM – 3:00 PM shift, and the other is for the 12:00 PM – 8:00 PM shift.

Purpose of Position

• Responsible for all front desk operations, including scheduling, patient check-in/check-out, co-pay collections, registrations, MyChart enrollments, biometric enrollments, and greeting patients.

• Monitor the practice environment to ensure patient and staff safety.

• Collaborate with clinical staff to ensure patients receive the best possible care.

• Participate in meetings and huddles as necessary.

• Monitor and facilitate proper use of patient kiosks for virtual visits.

• Interact and communicate with patients with behavioral health needs.

• Initiate practice contingency plans during emergencies, such as IT and power outages.

• Monitor compliance with OMH, JC, and CMS standards.

• Provide HIPAA-compliant patient appointment information to agencies and other sites as required.

• Monitor equipment and the clinic environment; submit work orders as needed.

• Assist with Performance Improvement and Quality Assurance reports and data collection.

• Call patients to remind them of upcoming appointments.

• Closely monitor patient show rates and share information with providers.

• Requisition in-house supplies.

• Assist other units within Behavioral Health as needed.

• Perform other related duties as assigned.

Additional / Recap of Duties

• Answer telephone calls, relay messages, and direct calls accordingly.

• Wear professional attire in the workplace and during off-site work when conducting business on behalf of Metropolitan Hospital, in accordance with the dress attire policy.

• Promote a positive and pleasant attitude conducive to the workplace, supporting the organization's Mission, Vision, and Values.

• Meet all compliance standards and requirements, including annual physical evaluations/assessments, annual assessment training, ELM training, fire drill participation, and annual OHS compliance.

• Adhere to the organization's Mission, Vision, Values, and Guiding Principles in all endeavors.

Machines, Tools, and Equipment Operated

• Electronic Medical Record (EMR)

• Internet access to HMO websites for insurance verification

• Client / fax machine

• Departmental forms and reports

• Epic

• Cyrocome

Knowledge / Skills / Qualifications

• High school diploma required.

• Outstanding customer service skills.

• Ability to motivate and supervise staff.

Physical Demands

• May pick up boxes when needed.