Clerical Assistant (000299)

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Specializes in back-end clerical operations, including creation and maintenance of clinic Epic reports, providers' templates, scheduling follow up appointments

· Utilizes the NYS OASAS client system (My Am) to register patients and record required client information

· Answers client and internal staff phone calls, relays messages, and directs accordingly.

· Continually monitors messages via Epic and takes appropriate action

· Pre-registers patients scheduled for upcoming appointments, completes/updates demographics, and visit authorizations ensuring accuracy and completion.

· Works closely with BH leadership and Finance to improve collections

· Monitors the environment of the practice ensuring patient and staff safety

· Collaborates with clinical staff to ensure patients receive the best possible care

· Participate in meetings and huddles when necessary

· Monitors and facilitates the proper usage of patient kiosks

· Interacts and communicates with patients with Behavioral Health needs

· Practices contingency plans are initiated during emergencies such as IT and power outages

· Monitors compliance as per OMH, JC, OASAS, DEA, CMS and other applicable standards

· Provides HIPPA compliant patient appointment information with agencies and other sites as required

· Monitors equipment and clinic environment and submit work orders as needed

· Assist with Performance Improvement and Quality Assurance reports and data collection

· Calls patients to remind of upcoming appointments

· Responsible for Front Desk assignments when needed, including, greeting, registration, scheduling, check in-check out, appointment reminder calls

· Monitors show rates closely and shares with providers

· Monitors EPIC referral work queues daily, responding to each referral and documenting efforts to schedule appointments with referred patients

· Monitors Epic revenue work queues (e.g., registration and eligibility denials) on a daily basis and makes necessary updates/corrections to correct fallouts/errors/missing information

· May assist in other areas within Behavioral Health as needed

· Responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital Center, as per dress attire policy.

· Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement.

· Meet all H+H compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance

· Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.

Special Equipment/Machines Operated:

· Applicable Electronic Medical Record systems (Epic and external, including but not limited My Am (NYS OASAS

· Internet access to HMO sites for insurance verification purposes

· Client/ Fax Machine; Departmental Forms and Reports; Proprio (translation service)

Knowledge, Skills, Abilities and other Requirements:

· Outstanding customer service skills, a passion for mental health clients

· Ability to motivate others

· Superior PC Skills including MS Office Suite (Excel (Charts/Pivot Tables ), Word, PowerPoint)

· Work schedule includes rotating Saturday shifts (9 a – 1pm) and rotating 5 p – 7 p coverage weekdays.

Educational Level:

· High School Diploma Required