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SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Specializes in back-end clerical operations, including creation and maintenance of clinic Epic reports, providers’ templates, scheduling follow up appointments
· Utilizes the NYS OASAS client system (My Am) to register patients and record required client information
· Answers client and internal staff phone calls, relays messages, and directs accordingly.
· Continually monitors messages via Epic and takes appropriate action
· Pre-registers patients scheduled for upcoming appointments, completes/updates demographics, and visit authorizations ensuring accuracy and completion.
· Works closely with BH leadership and Finance to improve collections
· Monitors the environment of the practice ensuring patient and staff safety
· Collaborates with clinical staff to ensure patients receive the best possible care
· Participate in meetings and huddles when necessary
· Monitors and facilitates the proper usage of patient kiosks
· Interacts and communicates with patients with Behavioral Health needs
· Practices contingency plans are initiated during emergencies such as IT and power outages
· Monitors compliance as per OMH, JC, OASAS, DEA, CMS and other applicable standards
· Provides HIPPA compliant patient appointment information with agencies and other sites as required
· Monitors equipment and clinic environment and submit work orders as needed
· Assist with Performance Improvement and Quality Assurance reports and data collection
· Calls patients to remind of upcoming appointments
· Responsible for Front Desk assignments when needed, including, greeting, registration, scheduling, check in-check out, appointment reminder calls
· Monitors show rates closely and shares with providers
· Monitors EPIC referral work queues daily, responding to each referral and documenting efforts to schedule appointments with referred patients
· Monitors Epic revenue work queues (e.g., registration and eligibility denials) on a daily basis and makes necessary updates/corrections to correct fallouts/errors/missing information
· May assist in other areas within Behavioral Health as needed
· Responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital Center, as per dress attire policy.
· Promote a positive and pleasant attitude conducive to the workplace, which enhances and furthers the Mission, Vision and Value statement.
· Meet all H+H compliance standards/requirement such as annual physical evaluation/assessment, Annual assessment Training; ELM trainings, and Fire Drill participation; annual OHS compliance
· Adheres to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.
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