Cisco Network

Key Responsibilities

• Provide L2 and L3+ level technical support for enterprise Cisco Video/Collaboration infrastructure.
• Provide Tier 2/3 support for day-to-day operational incidents and outages.
• Analyze, design, troubleshoot, and support enterprise collaboration networks (AVCN).
• Troubleshoot AVCN endpoints and effectively communicate technical issues with technicians, engineers, and vendors.
• Utilize strong troubleshooting skills to quickly provide quality resolutions for AVCN-related outages.
• Support Cisco Video endpoints including Desk Pro, Codec Pro, Room Bar, Room Bar Pro, and related products.
• Support collaboration infrastructure including Cisco Call Manager, Webex Control Hub, and Cisco Meeting Server.
• Troubleshoot Cisco Collaboration (VoIP/IP Telephony) product suites including CUCM, CUC, Expressways, and Voice Gateways.
• Analyze and troubleshoot voice/video control protocols such as SIP and H.323, including debugging logs.
• Provide troubleshooting support for Cisco Webex Meetings, Webex Calling, and Control Hub.
• Monitor and troubleshoot alerts using tools such as Splunk, Wireshark, HEPIC, and SolarWinds.
• Collaborate effectively with technicians, engineers, and vendors to resolve technical issues.

Essential Skills

• 6–15 years of experience in Cisco Voice / Video technologies.
• Excellent verbal and written communication skills.
• Strong knowledge of enterprise collaboration networks (AVCN).
• Good understanding of Cisco Video products and endpoints.
• Good knowledge of Cisco Call Manager, Webex Control Hub, and Cisco Meeting Server.
• Strong knowledge of Cisco Collaboration (VoIP/IP Telephony) products including CUCM, CUC, Expressways, and Voice Gateways.
• Good knowledge of voice/video control protocols including SIP and H.323.
• Ability to analyze and troubleshoot debug logs.
• Knowledge of Cisco Webex Meetings, Webex Calling, and Control Hub.
• Knowledge of monitoring and alert troubleshooting tools including Splunk, Wireshark, HEPIC, and SolarWinds.