Planet Fitness - Team Lead - Full Time - Kitchener

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

o  Leadbyexamplewith involvementinallmemberservicesand relatedactivities:

• Maintainawelcomingatmosphereforallmembers,prospectivemembersandguests,and ensure staff follows superior customer service guidelines.
• Greetmembersandguests,providingexceptionalcustomerservicetoensurethateveryone feels welcome!
• Answerphonesinafriendlymannerandassistcallerswitha varietyof questions.
• Checkmembersintothesystem,providetoursand signupnewmembers,logamenitiesand communicate updates or events to members and guests.
• Facilitateall member requestsandhelptoresolveanymemberissuesand questions.
• Ensurememberfirstimpressionsaretoexpectationinclusiveofthelobby,frontdeskandretail
• Ensurestaffisalways providing exceptional customer service.

o  ProvidingMemberServiceRepresentativesleadership

• AssistintraininganddevelopingahighperformingstaffconsistingofMemberService Representatives working weekends.

o  Alongside Club Managers, assist with drafting and executing Annual Performance Evaluations for weekend staff.

o  Assistinsupervisingstafftoensurethatallshiftsare regularlycovered, and staff are adhering to their job responsibilities and assigned task during scheduled shift. 

o  Partnerwith ClubManagementtoresolveemployeeissuesorconcerns. Draft and presenting progressive disciplinary action, if required.

o  Workwithclubandpropertymanagementteamsandtoensuresafetyandsecurityofthebuilding.

o  Executenew initiativesand communicateallrelevantdirectivesandtasks.

o  Providebackupsupportasneededforanyemployeewho isabsentforweekendshift.

·        Overseeingcleanlinessoftheclub:

o  Keepthe frontdeskareaandlobbycleanand orderly.

o  Overseealldeepcleaningofclubinclusiveofbothlockerrooms,underequipmentand off-stage areas.

o  Participateinregularfacilitycleaningand clubupkeep suchasmoppingup spills,trash

removal,cleaningwindowsandmirrorsandre-racking weights.

·        Completealladministrative responsibilities:

o  Ordersuppliesusingthespecificbudgetbasedonclub requirements.

o  Trackvariousstatisticsand reportsonaweekly,monthly, andannualbasis.

o  Conductsignageauditsfrom promotionalsignagetoclub signage.

o  Clearoutstandingmemberships,billingissuesandmembershipissues.

o  Conduct detailedwalkofclubtoenterorupdateallissuesintotrackingsysteminclusiveof equipment, facilities, and IT.

o  Completequarterly inventory.

o  Thoroughcommunicationtothedayshifttoensureaneffectivehandoffofprogressand awareness of facility or member escalations that happened overnight.

Otherdutiesasassignedbasedonclubneeds.

The selected candidate will start at a base wage of $18.60 per hour. 

This job posting is for an existing vacancy.

Qualifications

• Must have weekend availability
• Must be 18 years of age or older; high school diploma/GED equivalentrequired.
• One year of customer service experience, preferably in a similar gym or retailenvironment.
• Current CPR Certificationpreferred.
• Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
• Solid supervisory, diplomacy and listening skills.
• Strong customer service and problem resolutionskills.
• Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, and scheduling skills.
• Ability to work independently as well as part of ateam.
• Ability to work a flexible schedule including nights, weekends and the occasional dayshift.
• Hard working, enthusiastic, energetic, and a passion for health andfitness!

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.

Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup.com to make an accommodation request.