Chatbot IVR Test Lead

Chatbot IVR Test Lead

location :Charlotte, North Carolina,

CLIENT : INFOSYS /END CLIENT NOT DISCLOSED

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Job Summary

We are seeking an experiencedChatbot IVR Test Lead to lead end-to-end testing activities for Contact Center, IVR, Voicebot, and Chatbot applications. The ideal candidate will have strong expertise in manual and automation testing, AI/Agentic testing, and modern conversational AI platforms. This role requires excellent leadership, stakeholder management, and hands-on testing experience.

Required Skills

• 10+ years of IT experience with strong expertise in IVR/Chatbot Testing
• Hands-on experience withKore.ai, ASAPP, Google GECX, or similar Contact Center platforms
• Experience testingVoice Assistants, Chatbots, Voicebots, IVR Systems, and NLP technologies (ASR, TTS, Intent Recognition, NER)
• 3+ years of experience withCyara orAgentic Automation Testing tools
• Strong knowledge ofSoftware Testing Life Cycle (STLC) and QA methodologies
• Experience in bothManual and Automation Testing
• API Testing usingPostman, JSON, XML, and REST APIs
• Strong SQL skills with knowledge of relational databases
• Experience usingJira andOctane for defect and test management
• Hands-on experience with Linux environments, SSH/PuTTY, log analysis, and script execution
• Experience creating test plans, test cases, defect reports, traceability matrices, and QA documentation
• Knowledge of testingLLM-based, NLP, and Agentic AI applications is highly preferred
• Strong leadership, client communication, stakeholder management, and team coordination skills

Key Responsibilities

• Lead end-to-end testing activities from planning through execution and reporting
• Validate Chatbot, Voicebot, and IVR applications against business requirements and call flows
• Design, develop, and execute manual and automated test scenarios
• Build and enhance automated testing frameworks for NLP and LLM-based applications
• Perform API, integration, functional, regression, and end-to-end testing
• Identify, document, and track defects through closure
• Collaborate with business teams, developers, and stakeholders to ensure high-quality deliverables
• Mentor team members, allocate work, provide status updates, and drive QA best practices

Preferred Skills

• Google Agentic Platform knowledge
• Contact Center domain experience
• Experience with AI-driven conversational platforms
• Ability to work in fast-paced Agile environments and adapt to evolving technologies