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MD

Chargeback Analyst

Macpower Digital Assets Edge Private Limited
🇯🇴 Jordan | 🇺🇸 United States
On-site
Manager or above
5 days ago
$27 / hour
  • Risk Management
  • Excel
5 days ago
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Not enough detail in this posting to match

Job Summary:The Chargeback Analyst will be an integral part of the Payment and Risk Operations team, responsible for managing chargeback disputes, merchant disputes, reconciliation processes, and customer communication. This role requires a strong understanding of payment card risk management, with expertise in investigating transaction discrepancies, processing disputes, and maintaining compliance with industry standards. The ideal candidate will be detail-oriented, tech-savvy, and capable of making independent decisions in a fast-paced environment.
Key Responsibilities:
  • Issuing Chargeback Management: Review, research, investigate, and submit outgoing chargeback disputes to processors.
  • Merchant Dispute Handling: Review, research, and prepare representment letters for incoming merchant disputes.
  • Chargeback Reconciliation: Update and track chargeback status to ensure timely resolution.
  • Customer Communication: Respond to documentation requests via email and phone calls professionally.
  • Compliance & Performance Standards: Ensure dispute milestones are met within required timeframes.
  • Data Management: Maintain accurate records related to chargebacks, disputes, and financial transactions.
Education & Experience Requirements:
  • Minimum 2 years of chargeback/payment card risk management experience (required).
  • Minimum 2 years of customer service experience (required).
  • Strong data analysis and investigative reporting skills.
  • Ability to resolve transaction/payment issues independently without complete process guidance.
  • Clear and effective communication skills for managing customer interactions.
  • Proficiency in Excel and other tools for creating spreadsheets, models, and reports.
  • Ability to make sound judgment calls in dispute resolution.
Core Competencies:
  • Fast Learner & Tech-Savvy
  • Excellent Communicator
  • Reliable Team Player
  • Attention to Detail
  • Self-Starter & Problem-Solver
  • Thrives in a Fast-Paced Environment
  • Independent Decision Maker with Strong Analytical Skills
Work Schedule & Hiring Process:
  • Work Hours: 9 AM – 6 PM CST
Interview Process:
  • Round 1: Hiring Manager (Zoom Interview)
  • Round 2: Team Lead (Zoom Interview)

Chargeback Analyst · Macpower Digital Assets Edge Private Limited

Auto apply with Likeremote