Charge Desk Receptionist

Role and Responsibilities

Duties of clinical medical assistants include, but are not limited to, taking vital signs of patients, conducting/assisting with in-office screening tests, collecting and preparing specimens to send to diagnostic laboratories, recording medical allergies/medications, maintain examining rooms, and ordering and stocking of supplies. Medical Assistants must communicate with patients, visitors and staff in a professional and caring manner.

• Schedule patients for appointments – port flushes, injections, fast track, MD. (RN only appointments to be outside the hours of 10 am and 2 pm.)
• Monitor fax machine and distribute to appropriate clinician.
• Monitor and maintain flow of sub-waiting room.
• Assign charts as needed to maintain clinic flow.
• Track physician board.
• Answer phone and triage calls appropriately.
• Handle nursing paperwork suchas XXXXXXXXXXX
• Maintaining laboratory start up and closing logs.
• Stocking & cleaning examining rooms & treatment rooms at the beginning and end of clinic and as needed throughout the day.
• Clean exam rooms and make sure they are prepared for the next patient.
• Placing patients in exam rooms, including assisting with wheelchair and cart transfers.
• Vital signs:  Temperature, blood pressure, respiration, pulse, weight and height on all

patients.  Orthostatic vital signs and pulse oximetry, when appropriate.  Document in EMR.

• Obtaining or updating allergy and medication list.  Document in EMR.
• Injections as needed.
• Perform EKG’s.
• Phlebotomy including blood cultures.  Instructing patients on UA/C&S and Hemoccult collection.  Processing of molecular testing, occult cards and urine dips.
• Basic use of the blood analyzer, coagulation instrument, glucometer. Including running of

CBC’s/INR’s/glucose, start-up, shut down and QA procedures, as well as troubleshooting.

• Perform calibration and linearity and proficiency testing as assigned by lab manager.
• Use of Reference Lab:  (a) Should be able to look up which tubes are needed for testing and test codes; (b) Will be responsible for making sure all patients and tests are entered correctly into computer; (c) Keeping all equipment for reference lab stocked; and (d) Retrieving results from reference labs.
• Assist physicians with all procedures.
• Stocking patient refrigerator and refreshment area and keeping it clean, as directed by site-supervisor.
• The MA will have a main office for which they will usually be working; however, he/she must be flexible enough to work at all locations as needed and have reliable transportation.
• Comply with the OSHA regulations
• Participate in the NWOH safety program
• Attend all mandatory trainings & complete quizzes as assigned.
• Report hazards
• Suggest controls
• Report occupational illnesses and injuries
• Laboratory responsibilities as follows:

• Follow all laboratory procedures for specimen collection and processing.
• Follow all established laboratory testing procedures.
• Follow all laboratory reporting policies
• Maintain records documenting that proficiency test samples were treated exactly as patient samples.                    
• Adhere to the laboratories quality control policies
• Document all quality control, environmental and function checks, and maintenance performed.
• Follow the laboratory’s policy if test systems are not within established levels of performance.
• Document all corrective actions taken.
• Identify problems that may adversely affect testing and either correct the problem or notify the   director, Lab Manager or Site Supervisor.
• Complete all required laboratory training and competency offered by employer

• Laboratory Duties:
• Perform phlebotomy, and inform the patients of all specimen collection directions.
• Process specimens for testing and transport according to policy.
• Perform and document daily environmental, maintenance and function checks.
• Perform and document quality control each day on the tests performed prior to testing patient samples.
• Perform testing only when all established a laboratory performance criterion has been met.
• Perform the following tests according to the laboratory's established procedures:
• Complete Blood Count (CBC)
• Pro-time - Waived
• Glucose - Waived
• Occult Blood – Waived
• Urine Dipstick – Waived
•  Test all proficiency testing samples as patient samples.
• Document all corrective actions taken.
• If unable to correct any problems alert the director, laboratory manager, site-supervisor.
• Disinfect the countertops daily.
• Ensure that all reports are seen by the ordering physician.
• Monitor the testing going to the reference lab for timely completion of all tests ordered

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently Required to walk
• occasionally required to sit
• Frequently required to use hands and fingers, bend, stoop, kneel
• continually required to talk or hear
• occasionally required to lift up to 25 pounds
• Specific vision abilities required for this job include: close vision, distance vision, peripheral, depth and ability to adjust or focus.
• exposure to fumes, airborne particles or toxic chemicals and hazardous materials.
• Frequent exposure to bloodborne and airborne pathogens or infectious materials
• protective clothing or equipment is required that include:  gloves, closed-toe shoes, protective eyewear and gowns.
• the noise level in the work environment is moderate.
• perfume/cologne and scented lotions or make-up are not allowed in clinical space.
• dress-code required – see manager.

Qualifications