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DL

change Manager

Diverse Lynx India
Location not stated
Manager or above
3 months ago
  • ITIL
  • Change Management
  • Configuration Management
  • ServiceNow
  • Jira Service Management
3 months ago
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The Change/Release Manager is accountable for coordinating and managing low-to-high complexity changes and releases within the IT environment, ensuring smooth implementation, successful deployments, and minimized risks in line with ITIL best practices.
Change Management
- Own and manage the end-to-end Change Management process in compliance with ITIL standards.
- Chair and facilitate Change Advisory Board (CAB) meetings, documenting agendas, minutes, and decisions.
- Act as liaison between technical teams, business stakeholders, and the CAB.
- Evaluate, authorize, and prioritize change requests based on risk, impact, and business value.
- Ensure stakeholder communication and alignment for all changes.
- Develop and enforce change management policies, procedures, and governance.
- Provide leadership and guidance to Change Coordinators and technical teams.
- Drive continuous improvement initiatives in change processes and tools.
Release Management
- Coordinate release activities for minor updates, patches, and small,medium-scale deployments.
- Ensure compliance with organizational release policies and standards.
- Maintain accurate documentation of change requests, approvals, and release notes.
- Communicate release schedules, risks, and impacts to stakeholders.
- Monitor post-release performance, conduct validation, and escalate issues when necessary.
- Support senior Change/Release Managers in complex or high-risk initiatives.		 -5-8 years of ITSM experience in Change and Release Management
- Understanding of ITIL Change Management and Release Management processes.
- Familiarity with Incident and Problem Management for change impact analysis.
- Basic knowledge of Configuration Management Database (CMDB).
- Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).
- Ability to perform risk and impact assessments for changes and releases.
- Knowledge of ITIL v4 principles, especially Service Transition.		 - Clear communication and stakeholder coordination.
- Strong organizational and scheduling abilities.
- Attention to detail in documentation and reporting.
- Problem-solving and analytical thinking.
- Ability to work collaboratively with technical teams.
- Adaptability and willingness to learn from senior managers
Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

change Manager · Diverse Lynx India

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