DL
Change Management
Diverse Lynx India
🇮🇳 India
On-site
3 weeks ago
- ITIL
- Change Management
- ServiceNow
- ERP
- Power BI
- Excel
3 weeks ago
• Expert in ITIL Change Enablement/Change Management processes.
• Strong experience with ServiceNow Change Management module, CMDB and workflow design.
• Knowledge of Incident, Problem, Release, Configuration and Knowledge Management.
• Risk and impact assessment, CAB governance, change scheduling and blackout management.
• Experience supporting cloud, infrastructure, cyber security, ERP and application changes.
• Reporting using ServiceNow, Power BI, Excel and KPI dashboards.
Please prioritize candidates with hands-on experience in:
• Change Management process ownership
• Risk and impact assessment
• Compliance enforcement and governance
• Stakeholder management and escalation handling
• ServiceNow Change Management
Suggested screening questions:
• Describe your experience managing Change Management across multiple technology towers.
• How do you assess risk and impact before approving a change?
• Tell us about a time you stopped or postponed a high-risk change.
• How do you handle teams implementing changes without approved RFCs?
• How do you drive CAB meetings and manage conflicting changes?
• What experience do you have with ServiceNow Change Management?
• Provide an example where you prevented a risky change from impacting production.
Change Management · Diverse Lynx India