Spoonbill Coffee Shop & Marketplace Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;Axiom Hospitality, our European hotel management company; andPYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

What you will have an opportunity to do:

The Spoonbill Coffee Shop & Marketplace Manager is responsible for the daily leadership, guest experience, financial performance, and operational execution of Spoonbill Coffee Shop & Marketplace. This position oversees all front-of-house operations for the resort's specialty coffee shop, grab-and-go offerings, gelato program, retail marketplace, and specialty merchandise selections, ensuring exceptional hospitality, product quality, and operational excellence.

The Marketplace Manager leads a team of baristas, cashiers, retail attendants, and support staff while partnering closely with culinary leadership, purchasing, and retail vendors to create a seamless guest experience. The Manager serves as a visible leader who drives sales, team engagement, product quality, and guest satisfaction.

Essential Responsibilities

Guest Experience & Hospitality

• Lead the delivery of exceptional coffee, bakery, gelato, grab-and-go, and retail experiences.
• Maintain an active presence within the outlet, engaging guests and ensuring hospitality standards are consistently achieved.
• Create a welcoming and inviting atmosphere that encourages repeat visitation throughout the day.
• Build relationships with resort guests, meeting attendees, homeowners, and local patrons.
• Anticipate guest needs and proactively resolve concerns.
• Ensure all guest interactions reflect luxury hospitality standards while maintaining speed, convenience, and efficiency.

Operations Management

• Oversee all daily operations of Spoonbill Coffee Shop & Marketplace, including coffee service, bakery offerings, gelato service, grab-and-go food, retail merchandise, and point-of-sale operations.
• Ensure proper opening, operating, and closing procedures are executed consistently.
• Maintain outlet cleanliness, organization, merchandising, and presentation standards.
• Monitor product freshness, quality, rotation, and inventory levels.
• Ensure compliance with health, sanitation, food safety, and cash-handling standards.
• Maintain visual merchandising standards and seasonal displays throughout the marketplace.

Leadership & Team Development

• Recruit, train, coach, and develop baristas, cashiers, retail attendants, and support staff.
• Conduct daily pre-shift meetings and operational briefings.
• Provide ongoing coaching on hospitality, coffee knowledge, retail sales techniques, and guest engagement.
• Monitor employee performance and provide regular feedback and development opportunities.
• Foster a culture of accountability, teamwork, and exceptional service.
• Assist with performance evaluations, disciplinary action, and employee recognition programs.

Coffee, Retail & Revenue Management

• Drive revenue through coffee sales, bakery offerings, gelato, grab-and-go products, retail merchandise, and specialty promotions.
• Promote premium beverage offerings, seasonal features, and retail products.
• Partner with the Executive Pastry Chef and culinary team to develop attractive food and beverage offerings.
• Collaborate with vendors to curate retail merchandise that enhances the resort experience.
• Monitor product mix, sales trends, and guest preferences to maximize profitability.
• Execute merchandising strategies that increase guest spending and product visibility.

Inventory & Financial Management

• Oversee inventory controls for coffee products, food items, gelato, retail merchandise, and operating supplies.
• Ensure accurate receiving, storage, product rotation, and inventory reconciliation.
• Manage labor productivity while maintaining service standards.
• Develop staffing schedules based on occupancy levels and business demand.
• Monitor daily sales performance and outlet profitability.
• Assist with budgeting, forecasting, and financial reporting.
• Ensure proper cash handling, POS compliance, and financial accountability.

Marketplace Merchandising & Product Development

• Maintain attractive retail displays and merchandising standards throughout the outlet.
• Coordinate seasonal product offerings, promotions, and holiday merchandise.
• Identify opportunities to expand retail categories and increase guest engagement.
• Partner with marketing and resort leadership on special promotions and retail initiatives.
• Assist with sourcing new products, local artisan offerings, and branded resort merchandise.

What are we looking for?

Education & Experience

• Minimum 3-5 years of food and beverage, coffee shop, café, marketplace, or retail management experience.
• Luxury hotel, resort, specialty coffee, bakery, or retail marketplace experience preferred.
• Experience managing both food and retail operations strongly preferred.
• Previous leadership experience supervising hourly service teams.

Knowledge & Skills

• Strong knowledge of specialty coffee, espresso beverages, bakery operations, and grab-and-go food service.
• Understanding of retail merchandising and inventory management.
• Excellent leadership and team development skills.
• Exceptional guest service and interpersonal communication abilities.
• Strong organizational and problem-solving skills.
• Understanding of labor management, inventory controls, and financial reporting.
• Proficiency with POS systems, Microsoft Office, and hospitality technology platforms.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift and carry up to 40 pounds occasionally.
• Ability to stock merchandise, receive deliveries, and move inventory as needed.
• Ability to work weekends, holidays, early mornings, and flexible schedules based on business demands.

Success Factors

• Delivers exceptional guest experiences across coffee, food, gelato, and retail operations.
• Drives revenue growth through product quality, merchandising, and sales initiatives.
• Maintains high standards of cleanliness, organization, and presentation.
• Develops engaged and knowledgeable team members.
• Achieves labor, inventory, and profitability objectives.
• Creates a welcoming and vibrant marketplace experience that becomes a preferred destination for resort guests and visitors.

The Spoonbill Coffee Shop & Marketplace Manager is a hands-on hospitality and retail leader who combines operational excellence, product knowledge, team development, and guest engagement to create an exceptional all-day destination experience that enhances the resort's overall guest journey.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.