DL
CFS Head
Diverse Lynx India
🇮🇳 India
On-site
Manager or above
3 weeks ago
- ITIL
- Incident Management
- Change Management
- ServiceNow
- SIP
- PMP
- PRINCE2
- Lean Six Sigma
3 weeks ago
Mandatory Experience
- 20+ years of overall IT experience.
- Minimum of5+ yrs exp in BFSI domain
- Handled Indian customers (Like Banks) with at-least 5 years of experience
- 15+ years in Service Management leadership roles.
- Strong experience across allITSM/ITIL functions.
- Proven experience managinglarge BFSI/Banking customers.
- Experience leading Infrastructure and Application Managed Services engagements.
- Proven track record in SLA turnaround, service recovery, and customer satisfaction improvement.
- Experience managinglarge multi-vendor, multi-tower environments.
- Team leadership experience managing 500+ cross functional resources.
- Strong executive stakeholder and client-facing experience.
Critical Success Factors
- Strong ownership mindset and "make-it-happen" attitude.
- Excellent communication and executive presence.
- Strong customer relationship and stakeholder management skills.
- Proven client negotiation and conflict resolution capability.
- Ability to drive outcomes in complex and high-pressure environments.
- Exceptional governance, escalation, and service leadership skills.
Mandatory Resume Search Keywords
Service Management Head, CFS Lead, ITSM Head, Managed Services, Service Governance, Service Delivery, Incident Management, Major Incident Management, Problem Management, Change Management, Service Level Management, ServiceNow, SLA Improvement, Service Recovery, Operational Excellence, Service Transformation, Executive Stakeholder Management, Customer Governance, Banking, BFSI, ICICI, Infrastructure Services, Application Services, Multi-Tower Delivery, Large Team Management, Vendor Management, RCA, Audit Compliance, CSI, Service Improvement Plan (SIP), CMDB, ITIL.
Work From Office Mode on daily basis with Alternate Saturdays working (1st/3rd and 5th Saturdays)
Preferred Certifications
ITIL Expert / ITIL Managing Professional, ITIL V4, PMP, PRINCE2, Lean Six Sigma, ServiceNow Certifications.
Ideal Candidate: A high-energy Service Management leader with proven success in large banking engagements, capable of driving service transformation, SLA recovery, executive stakeholder management, operational excellence, and large-scale team leadership in a complex customer environment.
CFS Head · Diverse Lynx India