Officer, Client Portal Support, Client Services - Operations

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose:"To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

Job Duties:

Responsibilities:

• Handle emailand phoneenquiries fromHKEX clientsin a timely manner
• Act as HKEX administrator to grant / change / remove company and user access to various HKEXportalsand systems
• Provide supportin user onboarding and liaise with IT in arranging ExternalUserTestingaccess forFINIusers
• Perform administrative tasks and assist team members in ad-hoc tasks
• Provide support to Access Management systemenhancement and participate in User Acceptance Test

Requirements:

• University degree or above
• 1-2 years of working experience in the financial industry, with a preference for roles related to ClientServices and/or Operations
• A team-player attitude andself-driven learning mindset
• Great self-organisation, task prioritisation, attention to detail and strong problem solving skill
• Knowledge in securities/ finance/ customer services with exposure to Hong Kong and Mainland marketsis welcomed

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

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