Centralized Workforce Scheduler (60700)

Love What You Do. Love Where You Work.

Imagine going home every day knowing you've made someone's life a little brighter.

At Simpson, that isn't just possible—it's what our team members do every single day.

Whether you're providing care, preparing meals, maintaining beautiful communities, supporting residents behind the scenes, or creating memorable experiences, your work has purpose. Here, you'll be surrounded by teammates who support one another, leaders who invest in your success, and residents who appreciate what you do.

Why Team Members Choose Simpson

• Meaningful work that makes a difference every day
• Competitive pay and comprehensive benefits
• Career advancement and professional development opportunities
• A supportive, collaborative workplace culture
• Opportunities to grow with an established and respected organization
• A mission centered on compassion, dignity, and excellence

We're looking for caring, dependable individuals who are ready to build more than a job—they're ready to build a career with purpose.

Join Simpson and help create exceptional experiences for every resident, every family, and every teammate—every day.

Simpson is looking for aCentralized Workforce Scheduler to join our dynamic and seasoned team. If you are looking for a challenging opportunity to showcase your unique skills in the Personal Care industry, get in touch with us to discuss how you can join our team. Take a look at the details below for the position.

Job Responsibilities:

The Centralized Workforce Scheduler is responsible for managing staffing and scheduling operations for Assisted Living, Memory Care, and Skilled Nursing communities. This role develops and maintains labor schedules, ensures adequate staffing coverage, supports regulatory compliance, optimizes labor utilization, and partners with community leaders to meet resident care needs. The Scheduler serves as a strategic workforce partner, proactively addressing staffing needs, minimizing overtime, and supporting uninterrupted resident care and service delivery.

This Position may have the ability to work hybrid remotely after 90 days of satisfactory job performance

Essential Duties and Responsibilities

• Complete centralized scheduling for Assisted Living, Skilled Nursing, and Memory Care clinical staff of the retirement communities.
• Create, maintain, and optimize staffing schedules based on census, acuity, service requirements, and budgeted labor targets.
• Monitor staffing levels daily and proactively address staffinggaps.
• Collaborate with community leadership and department managers to ensure appropriate coverage for all shifts.
• Coordinate staffing resources across communities whenappropriate.
• Manage schedule changes, shift adjustments, and staffingrequests.
• Ensure schedules are completed and published within establishedtimeframes.
• Communicate staffing challenges and recommendations efficiently and effectively with leadership.
• Maintain documentation of call-offs, staffing actions taken, and coverage
• Develop, maintain, and troubleshoot employee schedules within Paycom.
• Partner with Payroll and Human Resources to ensure accurate scheduling and workforce records.
• Ensure staffing schedules comply with organizational policies/practices,federal, state, and localregulations.
• Assist with staffing documentation required for surveys andaudits.
• Maintain confidentiality of employee and organizationalinformation.
• Other duties as assigned

CORECOMPETENCIES.

Centralized WorkforceScheduler

The following core competencies define the knowledge, skills, abilities, and behaviors required for success in the Centralized Workforce Scheduler role at Simpson.

1. Workforce Planning &Scheduling

Effectively develops, manages, and adjusts staffing schedules to ensure appropriate coverage while balancing resident care needs, employee availability, regulatory requirements, and budgetexpectations.

BehavioralIndicators:

• Creates accurate and efficientschedules.
• Anticipates staffing shortages and proactively developssolutions.
• Maintains adequate staffing levels across multiple servicelines.
• Minimizes overtime and agency utilization whenpossible.
•  

• Demonstrates strong understanding of staffing patterns and census-drivenscheduling.

1. Paycom & TechnologyExpertise

Demonstrates advanced proficiency in workforce management systems and technology tools required to support scheduling operations.

BehavioralIndicators:

• Maintains expertise in the Paycom SchedulingModule.
• Ensures schedule accuracy and compliance withinsystems.
• Troubleshoots scheduling and workforce managementissues.
• Creates and analyzes workforcereports.
•  

• Utilizes Microsoft Office 365 applicationsefficiently.

1. Critical Thinking & DecisionMaking

Uses sound judgment and analytical thinking to address staffing challenges and operationalneeds.

BehavioralIndicators:

• Evaluates staffing situationsobjectively.
• Makes timely decisions during staffingemergencies.
• Develops practical solutions to workforcechallenges.
• Prioritizes competing demandseffectively.
• Exercises independent judgment with minimalsupervision.

1. Communication

Effectively exchanges information with leaders, employees, and stakeholders in a professional and customer-focused manner.

BehavioralIndicators:

• Communicates staffing needs clearly andprofessionally.
• Provides timely updates regarding staffingconcerns.
• Demonstrates strong written and verbal communicationskills.
• Delivers difficult messages with professionalism andrespect.
• Maintains positive working relationships through effectivecommunication.

1. Relationship Building &Collaboration

Develops productive partnerships with leaders across the organization to achieve staffing and operational goals.

BehavioralIndicators:

• Establishes trust andcredibility.
• Partners with clinical and operationalleaders.
• Demonstrates responsiveness and follow-through.
• Supports team success across departments andcommunities.
•  

• Resolves conflicts constructively andprofessionally.

1. Customer ServiceOrientation

Demonstrates a commitment to supporting employees, leaders, residents, and organizational needs through exceptional service.

BehavioralIndicators:

• Responds promptly to staffingrequests.
• Maintains a solutions-focusedmindset.
• Demonstrates professionalism underpressure.
• Balances employee needs with operationalpriorities.
• Consistently exceeds serviceexpectations.

1. Compliance &Accountability

Ensures staffing practices comply with organizational policies, labor regulations, and operationalrequirements.

BehavioralIndicators:

• Maintainsconfidentiality.
• Adheres to all applicable policies andregulations.
• Ensures staffing schedules meet compliancestandards.
• Accepts responsibility for decisions andoutcomes.
• Demonstrates high ethicalstandards.

1. Adaptability &Resilience

Maintains effectiveness during changing priorities, staffing crises, and high-volume workloadperiods.

BehavioralIndicators:

• Remains calm in stressfulsituations.
• Responds effectively to last-minute schedulechanges.
• Adapts quickly to operationalneeds.
• Maintains accuracy underpressure.
• Demonstrates flexibility and a positiveattitude.

1. Emergency Staffing & On-CallResponsiveness

Demonstrates commitment to ensuring uninterrupted staffing coverage across Assisted Living, Skilled Nursing.

BehavioralIndicators:

• Responds promptly to urgent staffingneeds.
• Secures coverage for openshifts.
• Maintains staffing contingencyplans.
• Demonstrates urgency and accountability when addressing workforceshortages.

Position SuccessMeasures

Success in this role will be measured through:

• Reduction in overtimeexpense.
• Decrease in agencyutilization.
• Improved schedule completionrates.
• Improved staffing coveragemetrics.
• Accurate Paycom schedulingadministration.
• Support of retention and employee engagementinitiatives.
• Compliance with staffing requirements and organizationalpolicies.
• Positive collaboration with community and clinicalleaders.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications relevant to the job

Qualifications

Education or DegreeRequired:

• High School Diploma or Equivalent.

Licenses, Certifications, Registrations:N/A

Skills:

• Strong understanding of workforce scheduling and staffingmethodologies.
• Knowledge of labor management principles and healthcare staffingrequirements.
• Excellent analytical and problem-solvingabilities.
• Ability to manage multiple priorities in a fast-pacedenvironment.
• Strong organizational and time managementskills.

• Excellent written and verbal communicationskills.
• Ability to exercise discretion and sound independentjudgment.
• Strong attention to detail andaccuracy.
• Ability to maintain confidentiality regarding employee and organizationalinformation.
• Ability to work a flexible schedule and remain accessible for urgent staffingneeds.
• Ability to effectively manage staffing emergencies and competing priorities under tighttimelines.
• Demonstrated ability to make independent staffing decisions that balance resident care needs, employee well-being, regulatory requirements, and budget considerations

Experience

• Minimum of 3-5 years of workforce scheduling, staffing coordination, labor management, or healthcare operations experience.
• Experience supporting Skilled Nursing, Assisted Living, Home Care, or healthcare environments strongly preferred.
• Experience working within a centralized scheduling modelpreferred.
• Experience analyzing labor metrics and workforce trendsrequired.

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