Central Guest Experience Support - Guest Experience Support Executive - HS5

Are you passionate about delivering exceptional customer service, with a solution focussed mind?

Our customer experience team are excited to announce we are expanding our team.

We offer support to both internal and external customers, with one clear vision – our customer’s experience is everything.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the security that comes with being a part of the UK’s largest holiday park operator, we can offer:

• Up to 50% off holidays with us
• 25% off holidays for friends & family
• 30% off park activities, food & drink
• Clear career pathways for those looking to progress

Your day-to-day:

• Provide exceptional customer service in responding to day-to-day communications from customers, central or park teams.
• Work in conjunction with all holiday service teams across the business to ensure service standards are met whilst driving best practise across the business to deliver a one team approach.
• Responsible for accurate data collection and input to ensure that we have insightful management information which will allow us to identify trends and opportunities.
• Work efficiently across a range of communication channels and subject topics to prioritise key tasks that improve customer experience and add value.
• To display a proactive and flexible attitude towards achieving business targets and be able to work under pressure within a dynamic and changing environment.
• To maintain a friendly and approachable manner whilst delivering excellent service for both our internal and external customers; to demonstrate Parkdean Resorts values within all interactions.
• Pro-actively work to improve customer experience by exploring new ways of working to improve our practices, focussing on adding value and bettering our customer journey.
• Ensure we listen to what is important to our customers, identify their needs and apply solution focussed thinking to achieve appropriate resolutions, whilst displaying empathy and care.
• Work across the wider Customer Experience Team through multi-skilling, to best support the seasonality of Holiday Sales & Park Support Teams.

Person Specification:

• Passionate and caring about improving holiday experiences.
• Fantastic service skills across multiple communication channels – both verbal and written.
• Enjoy problem solving with a solution focussed view.
• Resourceful and forward thinking; always looking for suitable outcomes to meet the needs of our customers.
• Adhere to company policies and procedures with great attention to detail.
• Excellent time management, with the ability to prioritise tasks in order of importance.
• Ability to confidently use systems and basic Microsoft Office knowledge.

Are we the right fit for you?

At Parkdean Resorts we don’t leave unforgettable moments to chance. We pitch in, we have fun, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, ensuring holiday happy is never far away.

Care | we care about our guests, our people, and our communities.

Pace | we make great things happen, making the most of every minute.

Difference | we celebrate difference and encourage each other to be ourselves.

Belonging | we’re family, offering a home away from home where people feel safe.

Value | we value all.

PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk. Background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests, please contact the Roisin at Roisin.hennessy@parkdean-resorts.com