Supervisor, Parking Services

Job Profile Summary 

​This role focuses on activities related to the support services functions, such as dietary and food services, environmental services, general facilities, repair and maintenance, parking,sterilization and transportation to ensure all required support activities are completedin a timely manner and meet the organization's quality standards and expectations. In addition, this role focuses on performing the following Parking Services duties: Ensures that all day-to-day management activities are smoothly performed. Organizes parking administration team to inspect parking lots. A management role that supervises employees focusing on tactical, operational activities within a specified area, withthe majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees.Goal achievement is typicallyaccomplished throughperformance of direct and/or indirect reports. A role that supervises para-professional employees. Responsibilities that typicallyinclude: Setting day-to-day operationalobjectives for team, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports,customers and stakeholders. 

Job Overview 

This position is responsibletomaintain a smooth-runningParking Servicesoperation by ensuring that all staff employees are performing their jobfunctions and the parking facilityoperates in a safe efficient manner. Delivers top level customer service to our customers. Hiresideal frontline employees andproviding them with theappropriate training and tools to perform at their best.Maintains the bottom line through facility marketing, cash control procedures and safe money handling practices. Maintains the parking facility in top condition. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Five (5) years of experience in parking services or facilities. 

3. Prior experience supervising full andpart time staff. 

Preferred Qualifications: 

1.Associate’s degree in business. 

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Supervises cashier relations with staff,patients and clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically.  

2.Supervises the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and asrequired.  

3.Supervises maintenance of the facility to ensure that it is clean andmaintained inaccordingto company policies and procedures.  

4.Monitors maintenance of the facility to ensure that it is clean andmaintained inaccordingto company policies and procedures. Establishes clearly defined cleaning schedules andmonitor adherence. 

5.Interacts with the parking office staff andmaintain an open and professional relationship. 

6.Supervises audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and tomaintain security vigilance overpossible employee theft and/or inefficiencies.  

7.Supervises and reviews all damage claims in order to assign responsibility for damages.   

8.Manages special events or functions as they relate to the parking facility in order to ensure that incoming customers are served efficiently and properly. 

9.Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working groups achievement of goals, and to help foster a positive work environment. 

Physical Requirements:  

1.Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc. 

2.This islargely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs andoperate office equipment. 

3.Frequentlyrequired to speak, hear,communicate and exchange information. 

4.Able to see and readcomputers displays, read fine print, and/or normal type size print and distinguish letters,numbers and symbols. 

5.Occasionally lift and/or move up to 25 pounds. 

Skills & Abilities: 

1.Analytical skills for analyzing and reconciling accounts.  

2.Interpersonal skills for interacting effectively withhospital staff.  

3. Background in computers, both inthe use and the applicationfor revenue control. 

4.Knowledge ofcash handling processes and procedures. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range: