Property Operations Assistant

Property Operations Assistant, Georgetowne Homes - Hyde Park, MA

General Statement of Duties: The Property Operations Assistant is responsible for managing the administrative tasks for a large, complex community or group of communities. This employee supports the office and/or maintenance administrative duties of the organization. These duties include but are not limited to; service requests, preventive maintenance scheduling and follow-up, pest control management and scheduling, move in/out inspections, inspectional service department/boards of health coordination, project management and general administrative activities.

Supervision Received: Reports to Maintenance Team Supervisor/Sr. Maintenance Supervisor.

Supervision Exercised: N/A 

FLSA Status: Non-Exempt 

Essential Functions of the Position:(Any one position may not include all the duties listed, nor do the listed examples include all duties that may be found in positions of this class.)    

• Supports the service request process, entering and tracking service requests, closing out service requests and follow up with any outstanding service requests. 
• Updates the various maintenance logs 
• Provides Administrative support to Maintenance and Office when needed. 
• Creates and delivers notices to residents for inspections, pest control and general maintenance work.  
• Supports the preventive maintenance process and all other special projects. 
• Manages maintenance follow up efforts with residents and vendors.
• Ensures that quality control standards are followed and consistently met. 
• Assists with inventory management and general upkeep of the maintenance shop.  
• Aids with the monitoring and tracking of Monthly Maintenance Safety Training. 
• Provides Administrative support to the maintenance department in tracking and completion of the unit turnover process. 
• Additional administrative responsibilities as assigned by the Maintenance Team Supervisor/Sr. Maintenance Supervisor/Regional Maintenance Director. 

Minimum Education, Training and Experience:  

• High School diploma or GED 
• Proficiency in Microsoft Word, Excel and general customer service 
• General interest electrical, plumbing, appliances, HVAC and/or carpentry 

Qualifications and Skills:

• Strong computer proficiencies required.  
• Intermediate proficiency with Word, Excel, PowerPoint, Outlook.  
• Basic proficiency with Yardi desirable.  
• Fluent in English.  
• Strong oral and written communication skills.  
• Highly organized and detail oriented.  
• Ability to work in a fast-paced environment where priorities change daily.  
• Deadline driven.  
• Demonstrates strong initiative and high level of professionalism. 

Physical Capabilities: Manual dexterity for competent use of office equipment. Ability to climb stairs and walk through the community. 

Maintenance Technician Competencies required:Job Knowledge, Problem Solving/Analysis, Work Environment Safety, Planning, Interpersonal Skills, Communication. 

Compensation: $23.00 - $25.00 per hour 

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.