Category Account Manager, Home Improvement (Philippines E-Commerce)

ByteDance e-Commerce is building a new generation of digital commerce by bringing together merchants, brands, creators, content, and consumers in an integrated commerce ecosystem.

The Home Improvement team is building a category that spans a diverse merchant ecosystem, from established brands, principals and distributors to specialist retailers and fast-growing marketplace sellers.

Unlike categories driven purely by impulse purchases, Home Improvement requires a deeper understanding of assortment, merchant economics, product selection, pricing, fulfilment, and consumer consideration.

Our team works across both strategic brands and marketplace sellers to build a compelling assortment and unlock new sources of category growth.

As a Category Account Manager, you will play a key role in building and growing the Home Improvement business.

You will manage a portfolio of strategic merchants while also identifying and developing new sellers that can strengthen the category. The role combines commercial account management, category development, merchant acquisition, and business growth.

You will work closely with merchants to understand their business ambitions, identify gaps in their assortment and performance, and develop plans that help them grow. At the same time, you will work with internal teams to shape the category strategy and create a better shopping experience for consumers.

This is an opportunity for someone who wants to go beyond managing accounts and play a hands-on role in building a category and its merchant ecosystem from the ground up.

Responsibilities

• Build the Home Improvement Merchant Ecosystem: Identify and acquire high-potential brands, principals, distributors, specialist retailers, and marketplace sellers to strengthen category assortment and drive sustainable GMV growth.
• Grow Strategic Merchants: Build trusted relationships with merchants, understand their business priorities, and develop Joint Business Plans (JBPs) covering assortment, pricing, promotions, campaigns, and long-term growth opportunities.
• Drive Category Growth: Identify assortment gaps, emerging trends, and new merchant opportunities across Home Improvement, translating market insights into actionable category and merchant strategies.
• Unlock Merchant Growth: Analyze merchant performance and identify opportunities across assortment, pricing, promotions, traffic, content, and other commerce levers to improve business performance.
• Develop the Seller Ecosystem: Support both strategic and mid-to-long-tail merchants through scalable incubation, engagement, and performance management programs.
• Improve Customer & Operational Experience: Work with merchants to improve key seller and customer experience metrics, including cancellation, return rate, fulfilment and shipping lead time, while identifying operational solutions for Home Improvement-specific challenges.
• Lead Commercial Opportunities: Negotiate commercial plans and secure strong assortment, pricing, promotions, and campaign participation around key shopping moments and seasonal opportunities.
• Collaborate Cross-Functionally: Partner with Campaign, Creator, Ads, Operations, Product, and other teams to execute initiatives that accelerate Home Improvement category growth.

Minimum Qualification(s)

• Bachelor's Degree or above, with 3+ years of experience in e-commerce, retail, category management, account management, business development, or related commercial roles.
• Strong commercial acumen with proven ability to build merchant relationships, negotiate commercial opportunities, and identify business growth opportunities.
• Strong analytical and problem-solving skills, with the ability to interpret business performance data and translate insights into actionable recommendations.
• Excellent interpersonal, communication, and negotiation skills, with the ability to work effectively with merchants and cross-functional stakeholders.
• Proficient in Excel and PowerPoint, with the ability to prepare business analysis and commercial presentations.

Preferred Qualification(s)

• Experience in Home Improvement, Home & Living, Furniture, DIY, Hardware, Appliances, Building Materials, or related categories.
• Existing relationships with brands, distributors, principals, specialist retailers, or high-potential marketplace sellers.
• Experience working with e-Commerce marketplaces such as Shopee, Lazada, or similar platforms, with exposure to both strategic merchants and marketplace sellers.
• Strong understanding of e-Commerce growth levers including assortment, pricing, promotions, campaigns, content, affiliate, and seller operations.
• A fast learner and adaptable team player who is comfortable operating in a fast-paced and evolving business environment.