Casual Dining Services Manager (Trip Interview)

Job Description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. 

As Casual Dining Services Manager, you will supervise various crew and guest Quick Service outlets. You will monitor service standards and identify ongoing improvement opportunities by interacting with guests and crew.

You will report to the Manager Dining Services.

Responsibilities

• Responsible for overseeing assigned Quick Service area: either Crew and Officer Mess, Room Service, Buffet Restaurants and Fast Food Outlets/Casual Dining, and/or open deck operation
• Maintain and oversees assigned areas schedule; appropriately assigns daily areas of focus and direction of Quick Service Crew
• Monitor and evaluate service standards on a day to day basis and identify ongoing improvement opportunities
• Monitor Guest Satisfaction and service levels by conducting department quality assurance check-ins by interacting with Guest and Crew
• Promote salesmanship and revenue in Room Service and Casual Dining venues
• Complete daily checklist of opening and closing procedures
• Coordinate organization of all VIP room delivery of special amenities
• Coordinate all group booking meeting and activities in regards to food and beverage set-up
• Maintain and work to exceed all USPH standards; focus on temperature and maintain sanitation logs
• Monitor implementation of garbage separation and disposal procedures
• Educate Leaders/Crew on location specific safety and accident prevention
• Act and fulfill duties of the Training Liaison for Quick Service areas
• Facilitate department meetings

Basic Qualifications

• Minimum two years' experience managing multiple Food and Beverage outlets 

• Proficient in commonly used computer applications such as Excel, MS Word and Outlook

Preferred Qualifications

• Ship experience preferred
• Hotel management degree preferred

Additional Information

This is a SHIPBOARD role 

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long-term Disability, Life Insurance and Retirement Savings Plan Option 

You must: 

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel 
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan 
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control 
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations 

Your Responsibilities: 

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this) 
• Complete a pre-employment medical 
• Obtain a criminal background check 
• Bring approved work shoes 

**Disney Cruise Lineis a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination. 

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Food and Beverage
• Job Type: Full Time