Cash Service Representative - (Teller Services)

Job Type: Full-time

Location: CR 6 & CR 17 – Elkhart, IN

Schedule: Monday through Friday, with occasional Saturdays as needed

Employees may occasionally be scheduled before opening or after closing to assist with department operations.

Job Description

INOVA Federal Credit Union is seeking a service-focused, dependable, and member-drivenCash Service Representative (Teller) to join our Teller Services team supporting ourCR 6 and CR 17 locations in Elkhart, Indiana.

The Cash Service Representative serves as a primary point of contact for members, providing friendly, accurate, and efficient service while processing financial transactions, answering questions, and assisting members with their everyday banking needs.

This position is an excellent opportunity for someone who enjoys working with people, takes pride in accuracy, and wants to build a career in financial services. The ideal candidate will be comfortable handling cash, communicating with members, learning financial products and services, and working collaboratively to create positive member experiences.

The Cash Service Representative plays an important role in supporting daily teller operations, maintaining accurate financial transactions, and helping improve the financial well-being of members through exceptional service and personalized assistance.

Important Employment Information

This position is employed byTeller Services LLC, a separate employer from INOVA Federal Credit Union. Employees in this role support teller operations at INOVA's CR 6 and CR 17 locations, which also serve Chiphone Federal Credit Union members.

About Us

INOVA Federal Credit Union is committed to improving the financial well-being of our members through exceptional service, innovative financial solutions, and meaningful community involvement. Our employees are passionate about making a difference every day while fostering a workplace built on collaboration, integrity, innovation, and continuous growth.

Teller Services LLC supports teller operations by providing reliable, professional cash services and positive member experiences. This role offers an opportunity to gain valuable financial services experience, develop customer service skills, and grow professionally in a member-focused environment.

If you're looking for an opportunity to build your financial services career while developing your customer service, communication, and cash-handling skills, we'd love to meet you.

Essential Duties & Responsibilities

• Provide friendly, professional, and efficient service to members during every interaction.

• Process deposits, withdrawals, loan payments, transfers, and other financial transactions accurately and efficiently.

• Receive, count, verify, and distribute cash while maintaining an accurate cash drawer.

• Balance cash drawers and investigate and report discrepancies according to established procedures.

• Assist members with routine account-related questions, transaction requests, and other everyday banking needs.

• Provide accurate information regarding available products, services, account requirements, and applicable procedures.

• Identify opportunities to connect members with appropriate products and services based on their needs.

• Refer members to the appropriate credit union team members for additional assistance with accounts, lending, or other financial services.

• Maintain a strong understanding of teller procedures, transaction processing, security practices, and cash-handling requirements.

• Verify member information and follow established identification and authentication procedures.

• Maintain confidentiality and safeguard member information, cash, and other financial assets.

• Follow established policies, procedures, internal controls, and applicable regulatory requirements.

• Maintain an organized, professional, and secure teller workstation.

• Work collaboratively with team members to support daily operations and provide consistent service.

• Manage transaction volume while maintaining accuracy, efficiency, and attention to detail.

• Participate in training and ongoing development to strengthen teller operations and member service skills.

• Support operational needs and perform other duties as assigned.

Desired Skills & Experience

The ideal candidate is someone who enjoys helping others, communicates effectively, and takes pride in providing accurate and dependable service. We're looking for someone who can handle financial transactions responsibly, maintain attention to detail, and create positive experiences for members.

We're looking for someone who has:

• High school diploma or equivalent required.

• Previous cash-handling or customer service experience preferred.

• Experience in banking, financial services, retail, or another customer-facing environment is a plus.

• Strong customer service and relationship-building skills.

• Clear and professional verbal communication skills.

• Strong attention to detail and commitment to accuracy.

• Basic math skills and the ability to count and balance cash accurately.

• Ability to follow established procedures and maintain confidentiality.

• Ability to identify discrepancies and communicate concerns appropriately.

• Strong organizational skills and the ability to manage multiple responsibilities.

• Ability to learn and navigate computer systems and transaction-processing platforms.

• Ability to remain professional and patient when assisting members with questions or concerns.

• Positive attitude, dependability, and willingness to learn.

• Ability to work independently while contributing to a collaborative team environment.

• Commitment to providing reliable service and maintaining the security of member transactions.

Position Details

This is a full-time position employed byTeller Services LLC, supporting teller operations at INOVA Federal Credit Union'sCR 6 and CR 17 locations in Elkhart, Indiana.

The Cash Service Representative will support daily teller operations, including transaction processing, cash management, member assistance, account-related inquiries, and referrals to appropriate team members.

The schedule is Monday through Friday, with occasional Saturdays as needed based on operational requirements. Employees may occasionally be scheduled before opening or after closing to assist with department operations.

Please note: Teller Services LLC is a separate employer from INOVA Federal Credit Union. Employees in this position are not eligible for INOVA-specific employee benefits or INOVA's 401(k) plan. Benefits are provided according to Teller Services LLC's applicable benefit programs.

Why Join Teller Services LLC?

This role offers the opportunity to build valuable experience in financial services while developing cash-handling, customer service, communication, and problem-solving skills.

You'll work in a team-oriented environment supporting members and helping maintain reliable, efficient teller operations. Whether you're beginning your career in financial services or bringing previous customer service experience, this position can provide a foundation for continued professional growth.

We offer:

• Competitive pay

• Medical, dental, and vision insurance 

• Paid holidays

• Opportunities for professional development

• Growth and career advancement opportunities

• Valuable experience in financial services and teller operations

If you're dependable, detail-oriented, passionate about helping people, and interested in building your financial services career, we encourage you to apply.

Work Authorization & Equal Opportunity Employer

Applicants must be legally authorized to work in the United States.

Teller Services LLC is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.

As part of this position, employees are required to establish and maintain the applicable credit union membership savings account as a condition of employment, where required.