Case Worker (8911)

Schedule/Hours: Monday, Tuesday, Thursday & Friday 8:30 to 5:00

This position is responsible for:

• Provides social service assistance to eligible clients in the following areas: food, clothing, hygiene, transportation and financial assistance; interviews clients to determine need and eligibility to receive services; conducts site inspections and visits; prepares accurate and complete client records; enters data into various tracking spreadsheets and compiles periodic reports on same; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures.  Participates with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations.  Interacts with donors, partners, volunteers, clients and the general public, as necessary.

• Key Responsibilities:

• Interviews clients requesting financial assistance to determine client's eligibility based on program guidelines and restrictions; records client disposition and other pertinent information such as income, expenses, family and work history; completes client applications; photocopies pertinent documents such as income statements, utility bills, leases, etc.
• Contacts utility organizations and landlords to arrange and process financial assistance. Produces check requests, vendor documents and sends to applicable parties upon approval.
• Prepares client records in a timely manner ensuring all information is accurate and up-to-date; obtains signatures of clients as needed; accurately enters client data into HMIS database and applicable spreadsheets; maintains up-to-date social service case history files on all clients; maintains the confidentiality of same.
• Serves as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; makes client contact; receives and processes applications and ensures clients of these programs are served effectively.

• Physical Requirements and Working Conditions:

• Work is performed in a busy open community center environment.  Clientele served may not be well groomed.  Work outside the center consists of visiting clients in their homes for inspections or case work follow-up.

• Employee Benefits:

• Paid Time Off
• Retirement Savings Plan
• Medical, Dental and more!

Qualifications

• High school diploma or G.E.D.,AND
• Two years’ experience working in a social or public service environment with experience assisting the public,OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Licenses and Certifications:

• Valid State Driver’s License.

*This position requires a level 2 background screening. For general information about the Florida Clearinghouse screening process, please visit:                                                                                                        B531 | Florida Agency for Health Care Administration

Equal Opportunity Employer: Veterans | Disabled